SK
Sanza K
1 reviews | Active since Jan 2023
09 Jan 2023, 14:10
Horrible Customer Experience with Net99
It was December 6th when requested a callback from a senior tech through their social media channel . no one has reached out to me till today January 9th. all service tickets i log on your website are not being actioned. you don't even get a reference number for a ticket logged so you cant really follow up on it. the service desk is just a bunch of clueless people with zero network knowledge
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Net Nine Nine's replyOfficial
20 Jan 2023, 17:34Hi there Sanza.
We are very sorry for this experience you've had. We hope that we are able to assist you much better with any issues you might have in the future.
Our whole team apologises for this, please reach out to us for any queries you might have so we can assist and advise best we can.
Our sincerest apologies for your previous experience.
We are very sorry for this experience you've had. We hope that we are able to assist you much better with any issues you might have in the future.
Our whole team apologises for this, please reach out to us for any queries you might have so we can assist and advise best we can.
Our sincerest apologies for your previous experience.
Net Nine Nine's reply20 Jan 2023, 17:34
Official
Hi there Sanza.
We are very sorry for this experience you've had. We hope that we are able to assist you much better with any issues you might have in the future.
Our whole team apologises for this, please reach out to us for any queries you might have so we can assist and advise best we can.
Our sincerest apologies for your previous experience.
We are very sorry for this experience you've had. We hope that we are able to assist you much better with any issues you might have in the future.
Our whole team apologises for this, please reach out to us for any queries you might have so we can assist and advise best we can.
Our sincerest apologies for your previous experience.