SM
Stephanie M
1 reviews | Active since Jun 2020
31 Jan 2025, 17:22
Horrible Call Centre Experience
Horrible experience with their call centre. Phoned on 26/11/2024 and spoke to a call centre agent to cancel a service since I was moving houses and waited for 2 months for the agent call. Went into their office and found out that my account was still active.
Helpful (0)
Replies (4)0
Replies (4)
Net Nine Nine's replyOfficial
31 Jan 2025, 17:34Hi there Stephanie.
We are very sorry to hear that you've had this experience. A member of our team will be in touch to get this sorted out for you. We are sad to see you go, but we'll make sure your account is closed as you requested.
We are very sorry to hear that you've had this experience. A member of our team will be in touch to get this sorted out for you. We are sad to see you go, but we'll make sure your account is closed as you requested.
Net Nine Nine's reply31 Jan 2025, 17:34
Official
Hi there Stephanie.
We are very sorry to hear that you've had this experience. A member of our team will be in touch to get this sorted out for you. We are sad to see you go, but we'll make sure your account is closed as you requested.
We are very sorry to hear that you've had this experience. A member of our team will be in touch to get this sorted out for you. We are sad to see you go, but we'll make sure your account is closed as you requested.
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Stephanie M's updateReviewer Update
31 Jan 2025, 17:37It was sorted just now
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Stephanie M's update31 Jan 2025, 17:37
Reviewer Update
It was sorted just now
Net Nine Nine's replyOfficial
31 Jan 2025, 17:37Hi Stephanie, we apologise for the service you have experienced, our team will assist shortly
Net Nine Nine's reply31 Jan 2025, 17:37
Official
Hi Stephanie, we apologise for the service you have experienced, our team will assist shortly
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Stephanie M's updateReviewer Update
31 Jan 2025, 17:37Thanks to Mary Jane
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Stephanie M's update31 Jan 2025, 17:37
Reviewer Update
Thanks to Mary Jane