Highly *********** Billing Team

I must say ever since joining Net Nine Nine, I have been constantly frustrated with the way in which I am constantly being billed incorrectly. Mind you, this is my second negative review about this service provider. Almost EVERY month I get billed double, I then have to call their billing department and I also have to explain to them why I am frustrated and what happened initially when I joined that caused so many issues. I last spoke to either a Team Leader or Manager in their Billing department by the name of Ashanti, who was quite RUDE to me and all she wanted to do was to respond and not even listen to why I had so many frustrations. During my last conversation with them, I was promised that this billing issue would be sorted and I would no longer need to deal with it again. Guess what, it happened again this month.

Net Nine Nine, it's either you employ highly *********** staff or you just don't have any sort of customer service.

I constantly have to reverse transactions and then get charged by my bank, then I have to do an EFT (every month). This is ridiculous