Great network bad service

Great network bad service,my service got cut off by an agent I was not informed about this after payment I'm wondering my my network is not on just for him to say he closed it,I have spoken to him earlier to find out how it will work of I'd have to move he calls it a misunderstanding I'm just shocked at the fact that this stopping my network was never a conversation and how he did it on his own he decided just to cut.before this I've contacted him about my neighbours not wanting the wire in their yard he I called him send him messages and he never responded to the issue now today he decides to cut off my service.