MS
Moi S
1 reviews | Active since Sept 2022
25 Jan 2023, 12:21
Good service and company improvement
It's a worse fibre connection but the staff Prudence, she calm me down and did excellent job and went extra mile to assist. George the technician as well. Keep up the good work.
There's a lot of improvement to be done with the company, first after hour service help. Offline Wi-Fi after hour is irritating but comes month end no pro rata. I hope the manager and CEO will hire after hour staff plus IT to configure after loadshedding for a fast better connection.
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Net Nine Nine's replyOfficial
25 Jan 2023, 15:06Hi there Moi.
We are very sorry for the trouble you went through. We're so happy Prudence and George were able to assist and help you to the best of their abilities. We'll be sure to thank them both and hopefully everyone follows in their footsteps and assists all clients to the standard they set. We do have our Support on shift ready to assist from early morning until the evening time, everyday of the week.
Thank you for taking time to write this and we hope we are able to do better each day and be better than the day before.
We are very sorry for the trouble you went through. We're so happy Prudence and George were able to assist and help you to the best of their abilities. We'll be sure to thank them both and hopefully everyone follows in their footsteps and assists all clients to the standard they set. We do have our Support on shift ready to assist from early morning until the evening time, everyday of the week.
Thank you for taking time to write this and we hope we are able to do better each day and be better than the day before.
Net Nine Nine's reply25 Jan 2023, 15:06
Official
Hi there Moi.
We are very sorry for the trouble you went through. We're so happy Prudence and George were able to assist and help you to the best of their abilities. We'll be sure to thank them both and hopefully everyone follows in their footsteps and assists all clients to the standard they set. We do have our Support on shift ready to assist from early morning until the evening time, everyday of the week.
Thank you for taking time to write this and we hope we are able to do better each day and be better than the day before.
We are very sorry for the trouble you went through. We're so happy Prudence and George were able to assist and help you to the best of their abilities. We'll be sure to thank them both and hopefully everyone follows in their footsteps and assists all clients to the standard they set. We do have our Support on shift ready to assist from early morning until the evening time, everyday of the week.
Thank you for taking time to write this and we hope we are able to do better each day and be better than the day before.