LM
Lamish M
1 reviews | Active since Mar 2021
04 Jul 2024, 11:44
Getting billed for bad connection
I'm dissapointed in June I had connection issues over a week almost 2 weeks cz I work from home but now I got behind with my work. I requested for net nine nine to extend it for a week or two so that I can complete my work but they were quick to disconnect me still. I wouldn't even mind paying more so that I stay connected. If I'm not being reasonable then it's only fair for me to pay only for the days I was active because over a week went to waste. I have sent emails and yi let's but I'm not getting any calls or response. I don't know if I should regret joining net nine nin3. On the the days net kine gave a problem I had to resort to buying daily data 5gb.
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Net Nine Nine's replyOfficial
04 Jul 2024, 11:58Dumela Lamish!
We are very sorry to hear about the connection trouble you had. Net Nine Nine doesn't provide refunds for networks that have been damaged as a result of third party interference. We do aim to have all faults resolved as quickly as possible, but all payment dates are automated and need to be honoured in order to stay connected. My team is investigating the query you've raised again to make sure everything was followed correctly on our end, but as it stands, in order to be reconnected we will require any outstanding payments.
We are very sorry to hear about the connection trouble you had. Net Nine Nine doesn't provide refunds for networks that have been damaged as a result of third party interference. We do aim to have all faults resolved as quickly as possible, but all payment dates are automated and need to be honoured in order to stay connected. My team is investigating the query you've raised again to make sure everything was followed correctly on our end, but as it stands, in order to be reconnected we will require any outstanding payments.
Net Nine Nine's reply04 Jul 2024, 11:58
Official
Dumela Lamish!
We are very sorry to hear about the connection trouble you had. Net Nine Nine doesn't provide refunds for networks that have been damaged as a result of third party interference. We do aim to have all faults resolved as quickly as possible, but all payment dates are automated and need to be honoured in order to stay connected. My team is investigating the query you've raised again to make sure everything was followed correctly on our end, but as it stands, in order to be reconnected we will require any outstanding payments.
We are very sorry to hear about the connection trouble you had. Net Nine Nine doesn't provide refunds for networks that have been damaged as a result of third party interference. We do aim to have all faults resolved as quickly as possible, but all payment dates are automated and need to be honoured in order to stay connected. My team is investigating the query you've raised again to make sure everything was followed correctly on our end, but as it stands, in order to be reconnected we will require any outstanding payments.