D
Diego
1 reviews | Active since Aug 2024
19 Mar 2026, 18:16
Frustrated client
The worst ISP there is. The whole month their internet has been terrible, second week now where I can’t work cause of it. Some of us work from home and we rely on a stable connection to do so. All they do is tell you to reset it and still nothing. To think I was gonna give it another chance, I’m fed up with it and month end I’m not returning
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Replies (2)D
Diego's updateReviewer Update
19 Mar 2026, 18:42And you know what’s also frustrating? Waiting a damn hour to be connected to an agent an when you reach number one the call is on hold and after that disconnect. Poor service
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Diego's update19 Mar 2026, 18:42
Reviewer Update
And you know what’s also frustrating? Waiting a damn hour to be connected to an agent an when you reach number one the call is on hold and after that disconnect. Poor service
Net Nine Nine's replyOfficial
19 Mar 2026, 20:25Good evening Diego.
Thank you for your feedback, and we are truly sorry for the ongoing frustration and disruption you’ve experienced. We understand how critical a stable connection is, especially when working from home, and we sincerely regret the impact this has had on your ability to work.
Our team is actively addressing the current network issue, and services are in the process of being restored as clients reconnect in batches. We expect full reconnection to be completed by the morning, and we will continue to communicate any delays should they arise. While restarting your router can sometimes assist, we understand your concern where this has not resolved the issue for you.
We would really appreciate the opportunity to assist you further and review your connection and account in detail. Please reach out to us via direct message or our support channels so we can help work toward a resolution.
We truly value your support and apologise again for the inconvenience caused.
Thank you for your feedback, and we are truly sorry for the ongoing frustration and disruption you’ve experienced. We understand how critical a stable connection is, especially when working from home, and we sincerely regret the impact this has had on your ability to work.
Our team is actively addressing the current network issue, and services are in the process of being restored as clients reconnect in batches. We expect full reconnection to be completed by the morning, and we will continue to communicate any delays should they arise. While restarting your router can sometimes assist, we understand your concern where this has not resolved the issue for you.
We would really appreciate the opportunity to assist you further and review your connection and account in detail. Please reach out to us via direct message or our support channels so we can help work toward a resolution.
We truly value your support and apologise again for the inconvenience caused.
Best regards,
Net Nine Nine's reply19 Mar 2026, 20:25
Official
Good evening Diego.
Thank you for your feedback, and we are truly sorry for the ongoing frustration and disruption you’ve experienced. We understand how critical a stable connection is, especially when working from home, and we sincerely regret the impact this has had on your ability to work.
Our team is actively addressing the current network issue, and services are in the process of being restored as clients reconnect in batches. We expect full reconnection to be completed by the morning, and we will continue to communicate any delays should they arise. While restarting your router can sometimes assist, we understand your concern where this has not resolved the issue for you.
We would really appreciate the opportunity to assist you further and review your connection and account in detail. Please reach out to us via direct message or our support channels so we can help work toward a resolution.
We truly value your support and apologise again for the inconvenience caused.
Thank you for your feedback, and we are truly sorry for the ongoing frustration and disruption you’ve experienced. We understand how critical a stable connection is, especially when working from home, and we sincerely regret the impact this has had on your ability to work.
Our team is actively addressing the current network issue, and services are in the process of being restored as clients reconnect in batches. We expect full reconnection to be completed by the morning, and we will continue to communicate any delays should they arise. While restarting your router can sometimes assist, we understand your concern where this has not resolved the issue for you.
We would really appreciate the opportunity to assist you further and review your connection and account in detail. Please reach out to us via direct message or our support channels so we can help work toward a resolution.
We truly value your support and apologise again for the inconvenience caused.
Best regards,