HN
Hlengiwe N
1 reviews | Active since Mar 2023
22 May 2026, 19:33
Fibre installed today, and only worked for a couple of hours. Contact centre isn't helpful.
Fibre cable installed today, and only worked for a couple of hours before going off with a red light around 3pm. Upon calling we find out the techs logged a call about issues with the Fibre line. No one even bothered to inform us that the newly installed fibre has issues. We are not even getting correct info on when this will be fixed.
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Replies (1)
Net Nine Nine's replyOfficial
22 May 2026, 19:50Hi there,
We’re truly sorry for the frustration and inconvenience you’ve experienced. Having your fibre connection stop working only a few hours after installation is extremely disappointing, especially after expecting the service to be fully active and stable.
We also understand your frustration regarding the lack of communication after the issue was identified. You should have been informed proactively about the fault and provided with clearer feedback regarding the expected resolution time.
Please accept our sincere apologies for this experience. Your concerns have been noted and will be escalated to the relevant team for urgent follow-up and resolution.
Net Nine Nine's reply22 May 2026, 19:50
Official
Hi there,
We’re truly sorry for the frustration and inconvenience you’ve experienced. Having your fibre connection stop working only a few hours after installation is extremely disappointing, especially after expecting the service to be fully active and stable.
We also understand your frustration regarding the lack of communication after the issue was identified. You should have been informed proactively about the fault and provided with clearer feedback regarding the expected resolution time.
Please accept our sincere apologies for this experience. Your concerns have been noted and will be escalated to the relevant team for urgent follow-up and resolution.