Fiber from hell
Net nine nine this has been the worst 3 weeks ever with you, thee worst. I called in to report a problem that still persists is this the service we pay for cause clearly we are not getting our money's worth. After we complain you push us to come here again and rectify our reviews as if you are competent. I hope my account will not be debited next month as I basically have paid for nothing. I used more data than I could have used this fiber. Find ways of sorting this mess out, it is not a free service. Be as quick as you are when you debit our accounts. I am highly UNIMPRESSED AND ****ED OFF!
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Replies (2)
Net Nine Nine's replyOfficial
19 Mar 2026, 20:21Good evening Francise.
Thank you for your feedback, and we sincerely apologise for the frustration and inconvenience you’ve experienced over the past few weeks. We completely understand how upsetting it is to pay for a service that has not met your expectations, and we truly regret the disruption this has caused.
Our team is actively working to resolve the current issue, and services are in the process of being restored as clients reconnect in batches. We expect full reconnection to be completed by the morning, and we will continue to provide updates should there be any delays. In the meantime, restarting your router at thirty minute intervals may assist in prompting reconnection.
We also take your concerns regarding billing very seriously, and we would appreciate the opportunity to review your account and address this directly. Please reach out to us via direct message or our support channels so we can assist you further.
We understand your frustration and appreciate your patience while we work to restore full service.
Thank you for your feedback, and we sincerely apologise for the frustration and inconvenience you’ve experienced over the past few weeks. We completely understand how upsetting it is to pay for a service that has not met your expectations, and we truly regret the disruption this has caused.
Our team is actively working to resolve the current issue, and services are in the process of being restored as clients reconnect in batches. We expect full reconnection to be completed by the morning, and we will continue to provide updates should there be any delays. In the meantime, restarting your router at thirty minute intervals may assist in prompting reconnection.
We also take your concerns regarding billing very seriously, and we would appreciate the opportunity to review your account and address this directly. Please reach out to us via direct message or our support channels so we can assist you further.
We understand your frustration and appreciate your patience while we work to restore full service.
Best regards,
Net Nine Nine's reply19 Mar 2026, 20:21
Official
Good evening Francise.
Thank you for your feedback, and we sincerely apologise for the frustration and inconvenience you’ve experienced over the past few weeks. We completely understand how upsetting it is to pay for a service that has not met your expectations, and we truly regret the disruption this has caused.
Our team is actively working to resolve the current issue, and services are in the process of being restored as clients reconnect in batches. We expect full reconnection to be completed by the morning, and we will continue to provide updates should there be any delays. In the meantime, restarting your router at thirty minute intervals may assist in prompting reconnection.
We also take your concerns regarding billing very seriously, and we would appreciate the opportunity to review your account and address this directly. Please reach out to us via direct message or our support channels so we can assist you further.
We understand your frustration and appreciate your patience while we work to restore full service.
Thank you for your feedback, and we sincerely apologise for the frustration and inconvenience you’ve experienced over the past few weeks. We completely understand how upsetting it is to pay for a service that has not met your expectations, and we truly regret the disruption this has caused.
Our team is actively working to resolve the current issue, and services are in the process of being restored as clients reconnect in batches. We expect full reconnection to be completed by the morning, and we will continue to provide updates should there be any delays. In the meantime, restarting your router at thirty minute intervals may assist in prompting reconnection.
We also take your concerns regarding billing very seriously, and we would appreciate the opportunity to review your account and address this directly. Please reach out to us via direct message or our support channels so we can assist you further.
We understand your frustration and appreciate your patience while we work to restore full service.
Best regards,
's updateReviewer Update
19 Mar 2026, 23:02Again I am the one who must reach out through your channels that take 3hours with no assistance?? Again I'm the one who should make means of solving this for you??? This is exhausting honestly. Rebooting router after 30 minutes lol guys wow!
's update19 Mar 2026, 23:02
Reviewer Update
Again I am the one who must reach out through your channels that take 3hours with no assistance?? Again I'm the one who should make means of solving this for you??? This is exhausting honestly. Rebooting router after 30 minutes lol guys wow!