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Potia M
1 reviews | Active since Aug 2011
27 Nov 2024, 12:26
Empty promises and quick to disconnect
I am very unhappy with netninenine who have made countless promises that they will change my debit order date to the 1st of every month but still not yet done.
They currently disconnected my system from their service because their debit order bounced.
Ashanti the call center supervisor promised to change my debit date and I also filled in the form but still experiencing the same poor service.
3 of the call center agents also promised to change my debit date and I have proof of email correspondence.
I would advice anyone who wants to use their services to review and search for other service providers
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Net Nine Nine's replyOfficial
27 Nov 2024, 12:31Hi Portia, we apologize for the inconvenience this may have caused you. This is not the kind of service we wish to provide to our clients and I have escalated to our accounts department to ensure that we rectify your debit date to enhance your experience with us at Net Nine Nine.
Net Nine Nine's reply27 Nov 2024, 12:31
Official
Hi Portia, we apologize for the inconvenience this may have caused you. This is not the kind of service we wish to provide to our clients and I have escalated to our accounts department to ensure that we rectify your debit date to enhance your experience with us at Net Nine Nine.