TR
Thabang R
1 reviews | Active since Jun 2024
30 Apr 2026, 17:49
DStv stream issue and poor installation
I am unable to stream DStv using NetNineNine wifi on my phone,I escalated the matter was attended it started streaming then the following day it stopped again, also not happy with the installation team as they left cables hanging without been put nicely after Installation till today they haven't came back to fix as they promised
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Net Nine Nine's replyOfficial
30 Apr 2026, 19:51Hi there,
We’re really sorry to hear about your experience. We understand how frustrating it is to have an issue temporarily resolved, only for it to return again the next day — especially when it affects services like DStv streaming.
We also apologise for the installation experience you described. The cabling should have been properly secured and completed to standard, and we understand your disappointment after being promised a return visit that has not yet happened.
Your feedback has been noted, and the matter will be followed up with the relevant teams to ensure both the streaming issue and installation concerns are properly addressed. Thank you for bringing this to our attention.
We’re really sorry to hear about your experience. We understand how frustrating it is to have an issue temporarily resolved, only for it to return again the next day — especially when it affects services like DStv streaming.
We also apologise for the installation experience you described. The cabling should have been properly secured and completed to standard, and we understand your disappointment after being promised a return visit that has not yet happened.
Your feedback has been noted, and the matter will be followed up with the relevant teams to ensure both the streaming issue and installation concerns are properly addressed. Thank you for bringing this to our attention.
Net Nine Nine's reply30 Apr 2026, 19:51
Official
Hi there,
We’re really sorry to hear about your experience. We understand how frustrating it is to have an issue temporarily resolved, only for it to return again the next day — especially when it affects services like DStv streaming.
We also apologise for the installation experience you described. The cabling should have been properly secured and completed to standard, and we understand your disappointment after being promised a return visit that has not yet happened.
Your feedback has been noted, and the matter will be followed up with the relevant teams to ensure both the streaming issue and installation concerns are properly addressed. Thank you for bringing this to our attention.
We’re really sorry to hear about your experience. We understand how frustrating it is to have an issue temporarily resolved, only for it to return again the next day — especially when it affects services like DStv streaming.
We also apologise for the installation experience you described. The cabling should have been properly secured and completed to standard, and we understand your disappointment after being promised a return visit that has not yet happened.
Your feedback has been noted, and the matter will be followed up with the relevant teams to ensure both the streaming issue and installation concerns are properly addressed. Thank you for bringing this to our attention.