downtime

I would like to bring this to net nine nine attention regarding the disconnections we have had, yes its normal to have network breakdowns and issues but how about we as customers we get back those hours or days back because ive had days were i have been offline so i have to make other means of getting alternative data but month end i pay full amount meanwhile ive had days where I was offline, so we as customers need to be given back those days and rather we get billed for days we have been online. i also think net nine nine mustnt be quick to disconnect us if payment hasnt come through because if we are fair net nine nine alls owes us our time during their downtime