KM
Kai M
1 reviews | Active since May 2026
19 May 2026, 08:17
DON'T GET NET99 WI-FI
Horrible fibre and internet service provider in Kagiso, Krugersdorp. They never answer phone calls at the call centre, and their store staff is confused most of the time about the product. The router never has stable internet connection. The store staff will keep telling you to restart the router even when you explain that you've tried that and it didn't help. Check out the "Baagi BA Mogale" community page on Facebook for more authentic reviews about their service in the area.
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Replies (3)0
Replies (3)
Net Nine Nine's replyOfficial
19 May 2026, 09:21Good morning Kai,
Thank you for your feedback. We sincerely apologise for the degraded service you have been experiencing. This is not the level of service we aim to provide, and we understand how frustrating this must be.
Kagiso is one of our longest-standing communities, and we truly value the continued support from residents in the area. Please be assured that our technical team is aware of the network disruption currently affecting the community and is actively working to resolve it as a priority.
We have also been experiencing a high volume of calls related to this issue, which has impacted response times. However, our store and call centre staff have been actively assisting customers and escalating all reported queries to our support team for urgent attention.
A member of our team will be in contact with you directly to assist further and ensure your concerns are addressed.
Thank you for your feedback. We sincerely apologise for the degraded service you have been experiencing. This is not the level of service we aim to provide, and we understand how frustrating this must be.
Kagiso is one of our longest-standing communities, and we truly value the continued support from residents in the area. Please be assured that our technical team is aware of the network disruption currently affecting the community and is actively working to resolve it as a priority.
We have also been experiencing a high volume of calls related to this issue, which has impacted response times. However, our store and call centre staff have been actively assisting customers and escalating all reported queries to our support team for urgent attention.
A member of our team will be in contact with you directly to assist further and ensure your concerns are addressed.
Net Nine Nine's reply19 May 2026, 09:21
Official
Good morning Kai,
Thank you for your feedback. We sincerely apologise for the degraded service you have been experiencing. This is not the level of service we aim to provide, and we understand how frustrating this must be.
Kagiso is one of our longest-standing communities, and we truly value the continued support from residents in the area. Please be assured that our technical team is aware of the network disruption currently affecting the community and is actively working to resolve it as a priority.
We have also been experiencing a high volume of calls related to this issue, which has impacted response times. However, our store and call centre staff have been actively assisting customers and escalating all reported queries to our support team for urgent attention.
A member of our team will be in contact with you directly to assist further and ensure your concerns are addressed.
Thank you for your feedback. We sincerely apologise for the degraded service you have been experiencing. This is not the level of service we aim to provide, and we understand how frustrating this must be.
Kagiso is one of our longest-standing communities, and we truly value the continued support from residents in the area. Please be assured that our technical team is aware of the network disruption currently affecting the community and is actively working to resolve it as a priority.
We have also been experiencing a high volume of calls related to this issue, which has impacted response times. However, our store and call centre staff have been actively assisting customers and escalating all reported queries to our support team for urgent attention.
A member of our team will be in contact with you directly to assist further and ensure your concerns are addressed.
KM
Kai M's updateReviewer Update
19 May 2026, 16:58Hi everyone,
The team indeed reached out to assist with the matter. They explained that the new development near Leratong hospital tampered with their infrastructure some time last week, hence our experience over the past week. They also assisted with issues that were unique to our problem with hopes to better our experience. Thank you to Thapelo, Thomas and the team. I will post a review of their remedy to give a fair judgement for everyone's benefit.
The team indeed reached out to assist with the matter. They explained that the new development near Leratong hospital tampered with their infrastructure some time last week, hence our experience over the past week. They also assisted with issues that were unique to our problem with hopes to better our experience. Thank you to Thapelo, Thomas and the team. I will post a review of their remedy to give a fair judgement for everyone's benefit.
KM
Kai M's update19 May 2026, 16:58
Reviewer Update
Hi everyone,
The team indeed reached out to assist with the matter. They explained that the new development near Leratong hospital tampered with their infrastructure some time last week, hence our experience over the past week. They also assisted with issues that were unique to our problem with hopes to better our experience. Thank you to Thapelo, Thomas and the team. I will post a review of their remedy to give a fair judgement for everyone's benefit.
The team indeed reached out to assist with the matter. They explained that the new development near Leratong hospital tampered with their infrastructure some time last week, hence our experience over the past week. They also assisted with issues that were unique to our problem with hopes to better our experience. Thank you to Thapelo, Thomas and the team. I will post a review of their remedy to give a fair judgement for everyone's benefit.
Net Nine Nine's replyOfficial
15 Jun 2026, 10:01Thank you for the update.
Net Nine Nine's reply15 Jun 2026, 10:01
Official
Thank you for the update.