Disrespectful Service and Unmet Expectations

I don’t usually write reviews, but I felt I should after my recent experience. I called Net Nine Nine to share concerns. The person in accounts was cold and rude. He refused to give his name and said, "I am wasting his time. Other people are calling."

That response shocked me. I felt unheard, not understood, and disrespected as a paying customer. He is lucky I didn't get his name; he would have regretted treating paying customers like that.