lM
lebogang M
1 reviews | Active since Nov 2012
16 Mar 2026, 21:42
Disgusting service
I am shocked you guys have a 4.5 rating how ? Your service is pathetic and I know I am not the only one complaining about the network. It’s slow , it hangs it’s just not doing what it’s supposed too and yet we are paying full price for it every month. What’s even worse I called this evening and I was waiting for 40 mins only for your agent to answer and mute me. And yet you say you pride yourself la in service. You guys are taking advantage cause some areas don’t have other options but don't worry there are always options. We can’t even do our jobs using your useless connection and no decency of investigating this problem. You don’t deserve any star at all
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Replies (3)
Net Nine Nine's replyOfficial
16 Mar 2026, 22:24Good evening Lebogang.
We're sincerely sorry to hear that you're still experiencing service issues. We do our best to provide substantive updates wherever possible, and I'm sorry to hear the process failed you tonight. I will make sure your complaint is raised with our Support Team in the morning so that they can take a proper look at your service and get your service experience back on track.
We're sincerely sorry to hear that you're still experiencing service issues. We do our best to provide substantive updates wherever possible, and I'm sorry to hear the process failed you tonight. I will make sure your complaint is raised with our Support Team in the morning so that they can take a proper look at your service and get your service experience back on track.
Net Nine Nine's reply16 Mar 2026, 22:24
Official
Good evening Lebogang.
We're sincerely sorry to hear that you're still experiencing service issues. We do our best to provide substantive updates wherever possible, and I'm sorry to hear the process failed you tonight. I will make sure your complaint is raised with our Support Team in the morning so that they can take a proper look at your service and get your service experience back on track.
We're sincerely sorry to hear that you're still experiencing service issues. We do our best to provide substantive updates wherever possible, and I'm sorry to hear the process failed you tonight. I will make sure your complaint is raised with our Support Team in the morning so that they can take a proper look at your service and get your service experience back on track.
lM
lebogang M's updateReviewer Update
17 Mar 2026, 16:37And how you planning on sorting this out without my details??? I still say you guys are pathetic , no one has even reached out to find out or resolve this issue yet you make promises you can’t keep
lM
lebogang M's update17 Mar 2026, 16:37
Reviewer Update
And how you planning on sorting this out without my details??? I still say you guys are pathetic , no one has even reached out to find out or resolve this issue yet you make promises you can’t keep
Net Nine Nine's replyOfficial
18 Mar 2026, 13:48Hi, our team has already reached out using the email address and contact details provided in order to assist with your query. Please check your messages or email, and if you have not received anything, kindly confirm your details with us via direct message so we can follow up and assist you further.
Net Nine Nine's reply18 Mar 2026, 13:48
Official
Hi, our team has already reached out using the email address and contact details provided in order to assist with your query. Please check your messages or email, and if you have not received anything, kindly confirm your details with us via direct message so we can follow up and assist you further.