SZ
Sithembiso Z
1 reviews | Active since Jun 2023
12 Jul 2023, 07:19
Disgusted service with no accountability
I am really disgusted by your service, it's pathetic. Yesterday the whole day my internet was offline no communication was given for the that, during the course of the day I receive an email stating that my service has been suspended due to non-payment. Firstly, I have paid you guys this month as I had bad service at the beginning of the month, and this was confirmed by your consultants on email. Secondly who is going to pay for my loss yesterday? I need you to compensate me for yesterday's day as I don't owe you anything. I am disgusted by the service I am receiving from you and this needs to stop as I will take this further. THIS MUST BE SORTED, IF I COULD RATE YOU MINUS 10 I WOULD. ITS PATHETIC
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Replies (3)
Net Nine Nine's replyOfficial
12 Jul 2023, 08:39Hi Sithembiso, we apologize for the inconvenience this has caused. Our billing team has been alerted of your issue and they will reach out to you shortly.
Net Nine Nine's reply12 Jul 2023, 08:39
Official
Hi Sithembiso, we apologize for the inconvenience this has caused. Our billing team has been alerted of your issue and they will reach out to you shortly.
SZ
Sithembiso Z's updateReviewer Update
12 Jul 2023, 12:30I am still offline and its going for 24 hours, it's like you guys are not taking this seriously. The service I am getting here is really poor, I am still waiting for someone to attend to this.
SZ
Sithembiso Z's update12 Jul 2023, 12:30
Reviewer Update
I am still offline and its going for 24 hours, it's like you guys are not taking this seriously. The service I am getting here is really poor, I am still waiting for someone to attend to this.
Net Nine Nine's replyOfficial
12 Jul 2023, 12:42Hi Sithembiso, seems like your line has been on voicemail but our billing consultant has successfully reached out to you and confirmed that your line is back up and active. Do not hesitate to reach out directly to us should you need further assistance.
Net Nine Nine's reply12 Jul 2023, 12:42
Official
Hi Sithembiso, seems like your line has been on voicemail but our billing consultant has successfully reached out to you and confirmed that your line is back up and active. Do not hesitate to reach out directly to us should you need further assistance.