Disgruntled Customer

I'm very much disappointed at the service I received fron Net 99.

Firstly, I paid my monthly subscription by debit order on Tuesday, 1st August 2023 and on Wednesday, 2nd Auguat 2023 my line was suspended and when I called to enquire I was advised that payment wasn't received. I spoke to Ayanda from customer service who was trying to assist me and he said he needs to transfer my call to accounts department. I kept on holding while he tried to transfer my call. At 17h02 he advised me that they have knocked off and he talked to Ashanti who will call me back when she gets home to assist me further. Ultimately at 19h27 she called and also indicated that there's no payment reflecting on their system. She then indicated to me that she will reconnect my line temporarily pending me providing to her my Proof of Payment on the whatsapp number that she provided me. I sent the PoP after ending the call with her and up to so far I haven't received any feedback from her, even after follow up messages that I sent her. I keep on getting these irritating links that I need to pay. The network is forever unstable especially at night it keeps buffering everytime we ry to stream.

Secondly my wife works from home and she relies on internet to fulfill her work commitments and she had to forfeit some allowances due to the line being suspended and this is not for the first time this is happening.i experienced the same problem in May 2023 and the company apologized for the inconvenienced caused but it happened again. As of now I'm not sure whether my August payment issue has been resolved or not as I didn't receive feedback from the company. We have to tolerate the network that is unstable and now they suspend the lines as and when they want to. During the day it's on and off and they are quick to suspend lines without a valid reason. I'm so disgusted at the service I receive from Net Nine Nine