TM
Tebogo M
1 reviews | Active since Jul 2022
28 Dec 2025, 10:15
Disgruntled Customer
The net nine technicians disrupted my wifi connection on 27 December 2025, Saturday when they were working in the area. I logged a ticket with them at 14:15, I still don't have wifi connection at 10:15 on 28 December 2025.
You would think they would prioritize my issue since their technicians are the ones who created it but they're telling me I might have to wait for 72 hours
Helpful (0)
Replies (3)0
Replies (3)
Net Nine Nine's replyOfficial
28 Dec 2025, 10:19Hi Tebogo!
We sincerely apologise for the inconvenience caused and understand your frustration. This is certainly not the experience we want for our clients, especially when the disruption occurred during work in the area. Your ticket has been logged and is receiving attention and we are following up with the relevant team to ensure the matter is addressed as urgently as possible.
We sincerely apologise for the inconvenience caused and understand your frustration. This is certainly not the experience we want for our clients, especially when the disruption occurred during work in the area. Your ticket has been logged and is receiving attention and we are following up with the relevant team to ensure the matter is addressed as urgently as possible.
Net Nine Nine's reply28 Dec 2025, 10:19
Official
Hi Tebogo!
We sincerely apologise for the inconvenience caused and understand your frustration. This is certainly not the experience we want for our clients, especially when the disruption occurred during work in the area. Your ticket has been logged and is receiving attention and we are following up with the relevant team to ensure the matter is addressed as urgently as possible.
We sincerely apologise for the inconvenience caused and understand your frustration. This is certainly not the experience we want for our clients, especially when the disruption occurred during work in the area. Your ticket has been logged and is receiving attention and we are following up with the relevant team to ensure the matter is addressed as urgently as possible.
TM
Tebogo M's updateReviewer Update
28 Dec 2025, 13:33I appreciate the response and effort to attend to my issue. My wifi connection was restored at 11:15 on 28 December 2025. I want to thank Tlotliso from support for getting the technicians to my place and checking in with me every 15 minutes. Great service I received and please continue to do the same for others🫡
TM
Tebogo M's update28 Dec 2025, 13:33
Reviewer Update
I appreciate the response and effort to attend to my issue. My wifi connection was restored at 11:15 on 28 December 2025. I want to thank Tlotliso from support for getting the technicians to my place and checking in with me every 15 minutes. Great service I received and please continue to do the same for others🫡
Net Nine Nine's replyOfficial
28 Dec 2025, 13:36Hi there! Thank you for the confirmation. Should you experience any other technical issues, please feel free to reach out to us on our social media platforms and one of our representatives will assist you.
Net Nine Nine's reply28 Dec 2025, 13:36
Official
Hi there! Thank you for the confirmation. Should you experience any other technical issues, please feel free to reach out to us on our social media platforms and one of our representatives will assist you.