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Noxolo N
1 reviews | Active since Nov 2020
09 Jul 2025, 09:40
Disconnected for 2 days going to 3
I’ve been disconnected for two days , when I call, the queue number doesn’t change and I keep receiving useless SMSs about my ticket being handled by technicians but know one has arrived to fix issue not even a call from the technician.
Helpful (0)
Replies (5)0
Replies (5)
Net Nine Nine's replyOfficial
09 Jul 2025, 09:43Good morning Noxolo,
We sincerely apologise for the service you have received. A representative will call you shortly to address your concerns and resolve the issue as quickly as possible. Please know that your experience does not reflect the level of service we strive to provide, and we are committed to making things right. Thank you for bringing this to our attention.
We sincerely apologise for the service you have received. A representative will call you shortly to address your concerns and resolve the issue as quickly as possible. Please know that your experience does not reflect the level of service we strive to provide, and we are committed to making things right. Thank you for bringing this to our attention.
Net Nine Nine's reply09 Jul 2025, 09:43
Official
Good morning Noxolo,
We sincerely apologise for the service you have received. A representative will call you shortly to address your concerns and resolve the issue as quickly as possible. Please know that your experience does not reflect the level of service we strive to provide, and we are committed to making things right. Thank you for bringing this to our attention.
We sincerely apologise for the service you have received. A representative will call you shortly to address your concerns and resolve the issue as quickly as possible. Please know that your experience does not reflect the level of service we strive to provide, and we are committed to making things right. Thank you for bringing this to our attention.
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Noxolo N's updateReviewer Update
09 Jul 2025, 09:53It does reflect the service you provide because only two tasks were allocated in my area and still no progress. This Loss of signal is starting to be a normal thing and worse I’m paying for this yet the service I’m getting is ****.
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Noxolo N's update09 Jul 2025, 09:53
Reviewer Update
It does reflect the service you provide because only two tasks were allocated in my area and still no progress. This Loss of signal is starting to be a normal thing and worse I’m paying for this yet the service I’m getting is ****.
Net Nine Nine's replyOfficial
09 Jul 2025, 10:08It does seem like your line is affected by the municipal damage in your area. We do apologise for the inconvenience.
We are working diligently to get your line back up and connected soon.
We are working diligently to get your line back up and connected soon.
Net Nine Nine's reply09 Jul 2025, 10:08
Official
It does seem like your line is affected by the municipal damage in your area. We do apologise for the inconvenience.
We are working diligently to get your line back up and connected soon.
We are working diligently to get your line back up and connected soon.
NN
Noxolo N's updateReviewer Update
09 Jul 2025, 12:34The Technicians came to fix my line , I’m back online. I hope this won’t happen again (the delay). Thanks to Vuyani Radebe for keeping me posted, always available on the chat and escalating the matter.
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Noxolo N's update09 Jul 2025, 12:34
Reviewer Update
The Technicians came to fix my line , I’m back online. I hope this won’t happen again (the delay). Thanks to Vuyani Radebe for keeping me posted, always available on the chat and escalating the matter.
Net Nine Nine's replyOfficial
09 Jul 2025, 12:38We are glad we could assist you swiftly and get you back online!
We pride ourselves in excellent customer service. A warm Welcome to the Net Nine Nine family!
We pride ourselves in excellent customer service. A warm Welcome to the Net Nine Nine family!
Net Nine Nine's reply09 Jul 2025, 12:38
Official
We are glad we could assist you swiftly and get you back online!
We pride ourselves in excellent customer service. A warm Welcome to the Net Nine Nine family!
We pride ourselves in excellent customer service. A warm Welcome to the Net Nine Nine family!