Disappointed!!

I was disconnected at 1am today, I went and paid at around 9am at their Kwaguqa centre, Simphiwe helped me but when I got home our line was not restored I called to speak to an agent for reconnection she tells me Simphiwe has not updated my payment information for over an hour and that I should wait 15 to 20 mins to be connected!!I It’s been almost 1hour 30 mins and my line has not been connected. I am trying to speak to an agent right now but their lines are always busy. I have been holding for 45 mins to no avail. I am truly disappointed at how long they have us wait for reconnection but are quick to disconnect us.