Disappointed

Very poor service delivery. They promised to come install the router on Saturday at 2,they came empty handed. No tools just to come to tell me that they will come on Sunday at 8,they did not come at all on Sunday. They came on Monday when I was not at home and installed the router. They sent me a username and password. When I arrived at home the router not working and the password is wrong. Tried calling them on their number and WhatsApp that they say it's helpful but none answered me. They do not answer my calls, keeps ringing and promising to call back but they don't. I just received messages regarding my statement and payment dates without my router working. All they want is money from people. Useless service... They must just tell me if they cannot help me as a client.... It's not only them on earth that supply Fibre internet. I already paid but they act as if I owe them.