OB
Ofentse B
1 reviews | Active since Mar 2026
25 Apr 2026, 00:47
Disappointed
I am extremely frustrated. I make sure to pay my account on time, yet I’m left without any service. I work from home, and now I’m being forced to spend extra money on data because of this issue. My router shows all three green lights, but there is still no connection.
This is completely unacceptable. I need this resolved immediately. If it cannot be fixed today, then I expect a refund and the cancellation of this service without any penalties. Please treat this as urgent and ensure it is attended to today.
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Net Nine Nine's replyOfficial
25 Apr 2026, 08:23Hi Ofentse!
We are really sorry for the frustration and the disruption this has caused, especially while you’re working from home. That’s definitely not the experience we want for you.If your router shows all green lights but there’s still no connection, it may require further checks from our technical team to identify the issue. We have escalated your query to our support team. We understand the urgency of your request and will do our best to resolve this as quickly as possible. Thank you for bringing this to our attention.
We are really sorry for the frustration and the disruption this has caused, especially while you’re working from home. That’s definitely not the experience we want for you.If your router shows all green lights but there’s still no connection, it may require further checks from our technical team to identify the issue. We have escalated your query to our support team. We understand the urgency of your request and will do our best to resolve this as quickly as possible. Thank you for bringing this to our attention.
Net Nine Nine's reply25 Apr 2026, 08:23
Official
Hi Ofentse!
We are really sorry for the frustration and the disruption this has caused, especially while you’re working from home. That’s definitely not the experience we want for you.If your router shows all green lights but there’s still no connection, it may require further checks from our technical team to identify the issue. We have escalated your query to our support team. We understand the urgency of your request and will do our best to resolve this as quickly as possible. Thank you for bringing this to our attention.
We are really sorry for the frustration and the disruption this has caused, especially while you’re working from home. That’s definitely not the experience we want for you.If your router shows all green lights but there’s still no connection, it may require further checks from our technical team to identify the issue. We have escalated your query to our support team. We understand the urgency of your request and will do our best to resolve this as quickly as possible. Thank you for bringing this to our attention.