DID FUNCTIONAL CONTACT CENTRE

I lost connection on the 13th July 2025 around 21h30. Next day on Monday, I called the contact centre, I spent about R200 trying to get through, you could be caller number 5, the next thing you are back to be caller number 10, it's Tuesday 15h30, still not assisted, went to the nearest branch to report, Simphiwe said she would reset the system, if not okay after 2 hours I should call, try to call back, phone on voicemail.