Debit order system failure and network suspension

I wrote a good review the after joining Net99. I was hoping to get the best service, but it looks like I signed up for nonsense. Here's my experience with "NET NINE NINE": I made the first payment via EFT and completed a debit order survey. to my surprise my network was suspended before the debit order date, yet they said the network will only be suspended if there's no payment in 60 days or more. I called the service desk and asked what the matter was, they blamed the system and reassured me that this problem will be resolved. I had to pay for reconnection as well as monthly fees for their system's fault. it happened more frequent. fast forward... I completed another debit order survey, but my network is suspended without any debit order attempt again. I have almost a month without internet, I just called your service desk for assistance and you guys want me to make a full internet and reconnection payment knowing very well that I didn't receive even 1kb from you this month? How is that possible?