MM
Mosidi M
1 reviews | Active since Sept 2023
29 Apr 2026, 18:18
Customer service is not good
The service is not excellent at all. The agent came to bring the rooter that is old and require maintenance. Initially I was told that the Wifi will be activated within 24hours and now 24hours has passed. At that time I already paid.
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Net Nine Nine's replyOfficial
29 Apr 2026, 19:25Hi there,
We’re really sorry to hear about your experience. We understand how frustrating it is to have delays after you’ve already made payment, especially when you were expecting your Wi-Fi to be activated within twenty-four hours. The concerns you’ve raised about the router and the activation delay are not the standard we aim to deliver. This should have been handled more smoothly and communicated more clearly.
Your case will be followed up as a priority to ensure your connection is activated and working as it should. We truly appreciate your patience and apologise for the inconvenience caused.
We’re really sorry to hear about your experience. We understand how frustrating it is to have delays after you’ve already made payment, especially when you were expecting your Wi-Fi to be activated within twenty-four hours. The concerns you’ve raised about the router and the activation delay are not the standard we aim to deliver. This should have been handled more smoothly and communicated more clearly.
Your case will be followed up as a priority to ensure your connection is activated and working as it should. We truly appreciate your patience and apologise for the inconvenience caused.
Net Nine Nine's reply29 Apr 2026, 19:25
Official
Hi there,
We’re really sorry to hear about your experience. We understand how frustrating it is to have delays after you’ve already made payment, especially when you were expecting your Wi-Fi to be activated within twenty-four hours. The concerns you’ve raised about the router and the activation delay are not the standard we aim to deliver. This should have been handled more smoothly and communicated more clearly.
Your case will be followed up as a priority to ensure your connection is activated and working as it should. We truly appreciate your patience and apologise for the inconvenience caused.
We’re really sorry to hear about your experience. We understand how frustrating it is to have delays after you’ve already made payment, especially when you were expecting your Wi-Fi to be activated within twenty-four hours. The concerns you’ve raised about the router and the activation delay are not the standard we aim to deliver. This should have been handled more smoothly and communicated more clearly.
Your case will be followed up as a priority to ensure your connection is activated and working as it should. We truly appreciate your patience and apologise for the inconvenience caused.