Customer care from the trenches
I am actually very upset writing this review. I have been struggling with the inter et for the past weeks it goes on and off and currently it is off. I had R176 airtime when I called customer care, Firstly you are caller number 13 then it moves accordingly with descending numbers, then as you are sure you are caller number 10 within a second you are back ti being caller 13 and this didnt happen once by the way. I then waited for like 1 hour to finally be caller number 1, they said I will be assisted by the next available agent, can you believe I waited another hour till my airtime was depleted, no assistance whatsoever. Whats the point of this customer care?? It is very inconvenient and mind you we are billed monthly. They have a call back option that doesn't even work. I am over this bad service honestly
Thank you for contacting us. I apologise for the service you have received of late. Our team is aware of the continued intermittent network issues clients you have been experiencing and our team are working on restoring full service. I have forwarded your complaint and account to our support team and requested that they contact you immediately.
Thank you for contacting us. I apologise for the service you have received of late. Our team is aware of the continued intermittent network issues clients you have been experiencing and our team are working on restoring full service. I have forwarded your complaint and account to our support team and requested that they contact you immediately.