1 reviews | Active since Apr 2026
Constant Wi-Fi Outages and Poor Customer Service
I am extremely disappointed with the service from NetNineNine. For the past month, we have experienced Wi-Fi connectivity issues for at least two days every week, including throughout the whole month of March, yet we are still expected to pay the full monthly amount for a service that is constantly unavailable.
What makes this even more frustrating is that when payment is due, they disconnect the service immediately, sometimes as early as 11:59pm on the expiry date, without any grace period. However, when the issue is on their side, there is no urgency to resolve it, no clear explanation, and no compensation for the downtime.
I even sent an email less than 5 days ago about the same issue, and today we are once again dealing with the exact same problem. To make matters worse, they do not answer their calls, and instead send the same repetitive and unhelpful SMS messages, which only highlights their poor customer service and incompetence.
This level of service is frustrating, disrespectful, and unacceptable for paying customers. I will be switching to another ISP as soon as I find one.
Thank you for taking the time to share your experience with us. We sincerely apologize for the ongoing connectivity issues you’ve faced over the past month, as well as the frustration caused by the lack of timely communication and support. We fully understand how disruptive this is—especially when you rely on a stable connection for your business. Your concerns regarding repeated downtime, lack of urgency in resolving faults, and the inconsistency between service interruptions and billing expectations are completely valid. This is not the level of service we aim to provide, and we take your feedback very seriously.
We truly value your support and we'll be sure to restore your confidence in our service. A member of our team will be in contact with you shortly to provide an update.
Thank you for your patience and understanding.
Thank you for taking the time to share your experience with us. We sincerely apologize for the ongoing connectivity issues you’ve faced over the past month, as well as the frustration caused by the lack of timely communication and support. We fully understand how disruptive this is—especially when you rely on a stable connection for your business. Your concerns regarding repeated downtime, lack of urgency in resolving faults, and the inconsistency between service interruptions and billing expectations are completely valid. This is not the level of service we aim to provide, and we take your feedback very seriously.
We truly value your support and we'll be sure to restore your confidence in our service. A member of our team will be in contact with you shortly to provide an update.
Thank you for your patience and understanding.
We cannot continue paying the full amount every month while experiencing repeated outages week after week. This has become completely unacceptable and extremely frustrating.
I also need to raise a serious concern regarding the Kwaguqa office. The agents there never answer calls, and when one goes to the office in person, they do not clearly communicate the real issue. Instead of assisting customers properly, there is often an unnecessary attitude, despite it being their responsibility to explain what the problem is and when it will be resolved.
Please provide a clear timeline for the repair in our area and explain what steps are being taken to ensure this does not continue happening, because we cannot keep going through the same issue repeatedly.
We cannot continue paying the full amount every month while experiencing repeated outages week after week. This has become completely unacceptable and extremely frustrating.
I also need to raise a serious concern regarding the Kwaguqa office. The agents there never answer calls, and when one goes to the office in person, they do not clearly communicate the real issue. Instead of assisting customers properly, there is often an unnecessary attitude, despite it being their responsibility to explain what the problem is and when it will be resolved.
Please provide a clear timeline for the repair in our area and explain what steps are being taken to ensure this does not continue happening, because we cannot keep going through the same issue repeatedly.