gS
glen S
1 reviews | Active since Jul 2025
31 Jul 2025, 11:52
Connection cut off
i have been unfairly treated by nit nine 9 internet they made mistake on my email address lading them sending their notification to wrong address but not realising that every month i m paying then my monthly installment now they telling me i own them R180 for what i don't get it why could not they pick it up that the amount i m paying is not the amount that i m supposed to be paying now for them to open my acc i must pay them the sum on R180 for them to reconnect what about my money i used to communicate with them i spend R500 of airtime to connect to them i was consulted by my supervises for not finishing my report since i did not have internet yesterday what about that I'm truly had and disappointed with this network provide can someone help me please
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Replies (4)0
Replies (4)
Net Nine Nine's replyOfficial
31 Jul 2025, 11:57Hi Glen!
We are truly sorry to hear about your experience as this is definitely not the level of service we aim to provide. We understand how frustrating billing and communication issues can be especially when they impact your work. Please accept our sincere apologies for the inconvenience caused.
We would like to get to the bottom of this and assist you properly. We will escalate your case immediately for a thorough review. Our team will also look into the email discrepancy and airtime concerns.
Thank you for bringing this to our attention. We are committed to making things right.
We are truly sorry to hear about your experience as this is definitely not the level of service we aim to provide. We understand how frustrating billing and communication issues can be especially when they impact your work. Please accept our sincere apologies for the inconvenience caused.
We would like to get to the bottom of this and assist you properly. We will escalate your case immediately for a thorough review. Our team will also look into the email discrepancy and airtime concerns.
Thank you for bringing this to our attention. We are committed to making things right.
Net Nine Nine's reply31 Jul 2025, 11:57
Official
Hi Glen!
We are truly sorry to hear about your experience as this is definitely not the level of service we aim to provide. We understand how frustrating billing and communication issues can be especially when they impact your work. Please accept our sincere apologies for the inconvenience caused.
We would like to get to the bottom of this and assist you properly. We will escalate your case immediately for a thorough review. Our team will also look into the email discrepancy and airtime concerns.
Thank you for bringing this to our attention. We are committed to making things right.
We are truly sorry to hear about your experience as this is definitely not the level of service we aim to provide. We understand how frustrating billing and communication issues can be especially when they impact your work. Please accept our sincere apologies for the inconvenience caused.
We would like to get to the bottom of this and assist you properly. We will escalate your case immediately for a thorough review. Our team will also look into the email discrepancy and airtime concerns.
Thank you for bringing this to our attention. We are committed to making things right.
gS
glen S's updateReviewer Update
31 Jul 2025, 12:29I would highly appreciate if the consulted, I was last talking to apologise to me verbally so, I have never had any disciplinary hearing taken against me this was a an embarrassment to me pls also consider re embussing airtime use calling u guys
gS
glen S's update31 Jul 2025, 12:29
Reviewer Update
I would highly appreciate if the consulted, I was last talking to apologise to me verbally so, I have never had any disciplinary hearing taken against me this was a an embarrassment to me pls also consider re embussing airtime use calling u guys
Net Nine Nine's replyOfficial
31 Jul 2025, 12:36Hi there Glen!
We sincerely apologise that you felt embarrassed during your interaction with our team which was never our intention.
We value respectful and clear communication and we’ll be sure to raise your request for a follow-up with the relevant consultant.
We sincerely apologise that you felt embarrassed during your interaction with our team which was never our intention.
We value respectful and clear communication and we’ll be sure to raise your request for a follow-up with the relevant consultant.
Net Nine Nine's reply31 Jul 2025, 12:36
Official
Hi there Glen!
We sincerely apologise that you felt embarrassed during your interaction with our team which was never our intention.
We value respectful and clear communication and we’ll be sure to raise your request for a follow-up with the relevant consultant.
We sincerely apologise that you felt embarrassed during your interaction with our team which was never our intention.
We value respectful and clear communication and we’ll be sure to raise your request for a follow-up with the relevant consultant.
Net Nine Nine's replyOfficial
31 Jul 2025, 13:09Hi there.
We contacted the number on the account, and we apologise that we have not yet reached out to you directly, but our team is reviewing the calls to see what went wrong. A senior agent will be in touch with you to address the engagement that occurred between yourself and our staff, but we do need to complete our internal investigations first.
We do apologise for what's happened, but we're grateful for your patience.
We contacted the number on the account, and we apologise that we have not yet reached out to you directly, but our team is reviewing the calls to see what went wrong. A senior agent will be in touch with you to address the engagement that occurred between yourself and our staff, but we do need to complete our internal investigations first.
We do apologise for what's happened, but we're grateful for your patience.
Net Nine Nine's reply31 Jul 2025, 13:09
Official
Hi there.
We contacted the number on the account, and we apologise that we have not yet reached out to you directly, but our team is reviewing the calls to see what went wrong. A senior agent will be in touch with you to address the engagement that occurred between yourself and our staff, but we do need to complete our internal investigations first.
We do apologise for what's happened, but we're grateful for your patience.
We contacted the number on the account, and we apologise that we have not yet reached out to you directly, but our team is reviewing the calls to see what went wrong. A senior agent will be in touch with you to address the engagement that occurred between yourself and our staff, but we do need to complete our internal investigations first.
We do apologise for what's happened, but we're grateful for your patience.