LT
Lebogang T
1 reviews | Active since Mar 2026
20 Mar 2026, 13:52
“Connected, No Internet”.
Net Nine Nine evidently doesn’t care about their customers, I’ve been struggling with signal for the longest of time and getting through to them seems to be a tedious process, they don’t answer WhatsApp texts, they hang up on you after holding on for an hour on their customer care line, placing a ticket is completely useless because they NEVER get back to you and they don’t respond to emails. I’m paying for a service I’m NOT receiving. To say I’m annoyed, angry and disgusted would be a warranted understatement. The lack of urgency and customer etiquette really is nothing short of disgusting. Surely you guys can do way better, fix this mess. 🚮
Helpful (0)
Replies (4)0
Replies (4)
Net Nine Nine's replyOfficial
20 Mar 2026, 14:05Hi Lebogang, we’re truly sorry to hear about your experience and understand how frustrating this situation must be for you. We sincerely apologise for the difficulty you’ve had trying to reach our support team and for the ongoing signal issues you’re experiencing. This is certainly not the level of service we aim to provide.
Please send us a direct message with your account details and contact number so we can urgently escalate your query to the relevant team and investigate the issue with your connection. We would like the opportunity to address this matter and assist you as soon as possible.
Please send us a direct message with your account details and contact number so we can urgently escalate your query to the relevant team and investigate the issue with your connection. We would like the opportunity to address this matter and assist you as soon as possible.
Net Nine Nine's reply20 Mar 2026, 14:05
Official
Hi Lebogang, we’re truly sorry to hear about your experience and understand how frustrating this situation must be for you. We sincerely apologise for the difficulty you’ve had trying to reach our support team and for the ongoing signal issues you’re experiencing. This is certainly not the level of service we aim to provide.
Please send us a direct message with your account details and contact number so we can urgently escalate your query to the relevant team and investigate the issue with your connection. We would like the opportunity to address this matter and assist you as soon as possible.
Please send us a direct message with your account details and contact number so we can urgently escalate your query to the relevant team and investigate the issue with your connection. We would like the opportunity to address this matter and assist you as soon as possible.
Net Nine Nine's replyOfficial
20 Mar 2026, 15:15Thank you
Net Nine Nine's reply20 Mar 2026, 15:15
Official
Thank you
Net Nine Nine's replyOfficial
20 Mar 2026, 18:13Our support team contacted Keitumetse Tshoane on the number ending in 911. The team performed troubleshooting and ran a reconfiguration. Keitumetse was advised to call back should the problem persist.
Net Nine Nine's reply20 Mar 2026, 18:13
Official
Our support team contacted Keitumetse Tshoane on the number ending in 911. The team performed troubleshooting and ran a reconfiguration. Keitumetse was advised to call back should the problem persist.
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Lebogang T's updateReviewer Update
23 Mar 2026, 12:49Nothing was done to fix the poor signal. I still have no network. Net nine nine is such a **** service provider
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Lebogang T's update23 Mar 2026, 12:49
Reviewer Update
Nothing was done to fix the poor signal. I still have no network. Net nine nine is such a **** service provider