1 reviews | Active since Sept 2016
Business that strives on reaping off its clients
I am writing to follow up on my previous complaint regarding the ongoing network issues I have been experiencing which I am still experiencing currently yet you fail to own up on your end. My subscription ends on the 27th of each month its the 25th why am I still dealing with this issue??
I have taken the time to review the matter from my side, and to date, nothing has been done to resolve the issue. I am still experiencing poor service, despite multiple complaints and the inconvenience it has caused.
This lack of resolution is unacceptable, especially considering that I am paying for a service that is not being delivered as promised. I have also incurred additional costs purchasing airtime to compensate for the poor network performance.
I kindly request urgent intervention on this matter, along with clear feedback on what steps will be taken to resolve the issue. Additionally, I would like youe t email address to further write to your offices that are coming across as *****ulent money making scheme at this point and serve as a formal request for downtime credit due to the continued failure in service delivery.
If you are failing to adhere to this make it a point that you cancel my subscription as of the 28th of this month. I will not be dealing with a network that survives on reaping people off and fail to account for their inconvenience. I had worst working time at home due to your network yet your greedy business is adamant of exploiting its customers despite their lack of service delivery this is disgusting actually!
Why are my last days still not satisfactory??? Your network is still not on at this point. I've never had to deal with such poor service delivery in my entire life, the worst to ever exist. To think I have recruited so many people to hop on to this network for your treatment to your clients to be this trashy!
Thank you for taking the time to share this — we genuinely understand how frustrating and disruptive this experience has been for you.
We want to acknowledge that the service you’ve received has not met the standard you rightfully expect, especially given that you are still within your active billing period. Please know that our technical teams are actively working to resolve the final few affected clients as a priority, and that the overarching fault has been fixed. We are also reviewing the impact this has had on our clients, including yourself, to determine appropriate remedial steps. While this process is underway, we want to ensure that any outcome is handled properly and fairly before confirming specific details, so this will take some time, but a public statement will be shared this week.
In the meantime, we will ensure that you are provided with a direct email contact so your concerns can be formally escalated and tracked. If you do decide to proceed with cancellation, we will of course respect that decision and assist accordingly.We truly regret the inconvenience caused — your experience matters, and we are committed to making this right.
Thank you for taking the time to share this — we genuinely understand how frustrating and disruptive this experience has been for you.
We want to acknowledge that the service you’ve received has not met the standard you rightfully expect, especially given that you are still within your active billing period. Please know that our technical teams are actively working to resolve the final few affected clients as a priority, and that the overarching fault has been fixed. We are also reviewing the impact this has had on our clients, including yourself, to determine appropriate remedial steps. While this process is underway, we want to ensure that any outcome is handled properly and fairly before confirming specific details, so this will take some time, but a public statement will be shared this week.
In the meantime, we will ensure that you are provided with a direct email contact so your concerns can be formally escalated and tracked. If you do decide to proceed with cancellation, we will of course respect that decision and assist accordingly.We truly regret the inconvenience caused — your experience matters, and we are committed to making this right.