DO
Duane O
1 reviews | Active since Jan 2018
15 Mar 2026, 06:47
Bull **** network and service
This pathetic business.
It's been 7 days to date and we can't seem to get hold of any service support. On Monday we called and they told us it's a connection issue in the area. From that time to now my WiFi network has been going off and on.
When we call you are always number 25 to 39 in the que and you wait more that an hour for **** to be told leave your number we will call you back. R540 later still no blady person gets back to you. Every month issues
Helpful (0)
Replies (6)0
Replies (6)
Net Nine Nine's replyOfficial
15 Mar 2026, 07:49Hi Duane, we sincerely apologise for the frustration and inconvenience caused. This is certainly not the level of service we aim to provide, and we understand how upsetting it is to experience ongoing connection issues and difficulty reaching support. Please send us your account details and contact number so we can escalate this matter to our technical team for urgent investigation and assistance. We appreciate your patience while we work to resolve the issue
Net Nine Nine's reply15 Mar 2026, 07:49
Official
Hi Duane, we sincerely apologise for the frustration and inconvenience caused. This is certainly not the level of service we aim to provide, and we understand how upsetting it is to experience ongoing connection issues and difficulty reaching support. Please send us your account details and contact number so we can escalate this matter to our technical team for urgent investigation and assistance. We appreciate your patience while we work to resolve the issue
DO
Duane O's updateReviewer Update
15 Mar 2026, 08:06This is the same **** response you sent me 2 weeks ago.
I had enough of you people and will let everyone know never to go for your pathetic service.
Useless and never trustworthy.
I had enough of you people and will let everyone know never to go for your pathetic service.
Useless and never trustworthy.
DO
Duane O's update15 Mar 2026, 08:06
Reviewer Update
This is the same **** response you sent me 2 weeks ago.
I had enough of you people and will let everyone know never to go for your pathetic service.
Useless and never trustworthy.
I had enough of you people and will let everyone know never to go for your pathetic service.
Useless and never trustworthy.
Net Nine Nine's replyOfficial
15 Mar 2026, 09:10We sincerely apologise for the continued frustration and the experience you’ve had with our service. We understand why you would feel upset, especially if you feel your concerns have not been properly addressed. This is not the experience we want for any of our customers.Your feedback is important to us, and we would really like the opportunity to properly investigate and resolve the matter. Please kindly send us a direct message with your account details and contact information so we can escalate this to our senior support team for urgent attention and follow-up.We truly appreciate you bringing this to our attention and hope to resolve this for you as soon as possible.
Net Nine Nine's reply15 Mar 2026, 09:10
Official
We sincerely apologise for the continued frustration and the experience you’ve had with our service. We understand why you would feel upset, especially if you feel your concerns have not been properly addressed. This is not the experience we want for any of our customers.Your feedback is important to us, and we would really like the opportunity to properly investigate and resolve the matter. Please kindly send us a direct message with your account details and contact information so we can escalate this to our senior support team for urgent attention and follow-up.We truly appreciate you bringing this to our attention and hope to resolve this for you as soon as possible.
Net Nine Nine's replyOfficial
15 Mar 2026, 11:14 Kindly provide an alternative contact number, as our team has attempted to reach you without success.
Net Nine Nine's reply15 Mar 2026, 11:14
Official
Kindly provide an alternative contact number, as our team has attempted to reach you without success.
DO
Duane O's updateReviewer Update
15 Mar 2026, 11:30I was at church
Can't wait on you till when you feel like making contact.
You can call now
Can't wait on you till when you feel like making contact.
You can call now
DO
Duane O's update15 Mar 2026, 11:30
Reviewer Update
I was at church
Can't wait on you till when you feel like making contact.
You can call now
Can't wait on you till when you feel like making contact.
You can call now
Net Nine Nine's replyOfficial
15 Mar 2026, 11:51Thank you
Net Nine Nine's reply15 Mar 2026, 11:51
Official
Thank you