TN
Tebogo N
1 reviews | Active since May 2026
13 May 2026, 14:49
Both Routers Not Working After Installation – Urgent Assistance Needed
Hi Net Nine Team,
I need to log a formal complaint regarding an installation done yesterday, 12 May 2026, at my address.
Your technician came to install an additional router, but now *neither of the routers are working*. The original router stopped working after the new one was set up, and the new router is also offline. I have no internet on either device.
I have tried calling your support line, but I’m not getting any assistance and the issue remains unresolved. This has left me completely without service for over 24 hours.
I need urgent technical support to fix both routers and restore my connection. Please contact me to arrange a technician visit or remote fix ASAP.
I expect a response and resolution within 24 hours.
Regards, Tebogo
Helpful (0)
Replies (5)0
Replies (5)
Net Nine Nine's replyOfficial
13 May 2026, 15:02 Hi Tebogo!
We sincerely apologise for the inconvenience caused. This is not the experience we want for our clients. We have escalated your query so our support team can urgently investigate and assist with restoring both connections as soon as possible.
We sincerely apologise for the inconvenience caused. This is not the experience we want for our clients. We have escalated your query so our support team can urgently investigate and assist with restoring both connections as soon as possible.
Net Nine Nine's reply13 May 2026, 15:02
Official
Hi Tebogo!
We sincerely apologise for the inconvenience caused. This is not the experience we want for our clients. We have escalated your query so our support team can urgently investigate and assist with restoring both connections as soon as possible.
We sincerely apologise for the inconvenience caused. This is not the experience we want for our clients. We have escalated your query so our support team can urgently investigate and assist with restoring both connections as soon as possible.
TN
Tebogo N's updateReviewer Update
13 May 2026, 15:04When is as soon as possible because I'm working with that WiFi and now my work is behind because of your team.
I need time frame to come either today or tomorrow because I'll keep on escalating my complaints on this platform.
I need time frame to come either today or tomorrow because I'll keep on escalating my complaints on this platform.
TN
Tebogo N's update13 May 2026, 15:04
Reviewer Update
When is as soon as possible because I'm working with that WiFi and now my work is behind because of your team.
I need time frame to come either today or tomorrow because I'll keep on escalating my complaints on this platform.
I need time frame to come either today or tomorrow because I'll keep on escalating my complaints on this platform.
Net Nine Nine's replyOfficial
13 May 2026, 15:31Our team has received your query and will be in touch with you to assist shortly.
Net Nine Nine's reply13 May 2026, 15:31
Official
Our team has received your query and will be in touch with you to assist shortly.
TN
Tebogo N's updateReviewer Update
13 May 2026, 15:49When will I receive a call from your Team that's my question you have been saying that till now I'm still waiting
TN
Tebogo N's update13 May 2026, 15:49
Reviewer Update
When will I receive a call from your Team that's my question you have been saying that till now I'm still waiting
Net Nine Nine's replyOfficial
14 May 2026, 08:36Hi Tebogo, Kindly note that your ticket has been escalated to our maintenance technicians for further investigation. Your reference number is: 349389.Please note that this is the current status of your ticket, which is still within SLA and has been prioritised with the relevant technical team. Resolution timeframes may vary depending on the complexity of the fault, access requirements, and any third-party dependencies involved.A technician will make contact should site access or an appointment be required.We will continue to provide updates as feedback is received from the maintenance team.We sincerely apologise for the inconvenience caused and appreciate your patience and understanding while the matter is being attended to.
Net Nine Nine's reply14 May 2026, 08:36
Official
Hi Tebogo, Kindly note that your ticket has been escalated to our maintenance technicians for further investigation. Your reference number is: 349389.Please note that this is the current status of your ticket, which is still within SLA and has been prioritised with the relevant technical team. Resolution timeframes may vary depending on the complexity of the fault, access requirements, and any third-party dependencies involved.A technician will make contact should site access or an appointment be required.We will continue to provide updates as feedback is received from the maintenance team.We sincerely apologise for the inconvenience caused and appreciate your patience and understanding while the matter is being attended to.