MM
Mary-Anne Mabalane
1 reviews | Active since Jul 2019
20 Mar 2026, 09:56
Beyond poor service - worst service provider!!!
The worst Wi-Fi network to ever exist, it works occasionally 15 days a month @ most. They always resolving an issue that doesn't exist just an excuse to buy time for pathetic service, last month it didn't work for 5 days straight and their customer service reps are just as useless should you even go through. Their customer service line puts you on hold for hours, you go from being number 4 to number 19 & when you eventually are number 1, you are automatically disconnected. They should just close their doors.
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Replies (2)
Net Nine Nine's replyOfficial
20 Mar 2026, 09:59Hi Mary-Anne, we’re really sorry to hear about your experience and understand how frustrating this must be, especially when you’ve been dealing with ongoing service issues and difficulty reaching support. This is certainly not the level of service we aim to provide.
Please send us a direct message with your account details and contact number so we can escalate your concern to the relevant team and investigate what has been happening with your connection. We would appreciate the opportunity to look into this and assist you further.
Please send us a direct message with your account details and contact number so we can escalate your concern to the relevant team and investigate what has been happening with your connection. We would appreciate the opportunity to look into this and assist you further.
Net Nine Nine's reply20 Mar 2026, 09:59
Official
Hi Mary-Anne, we’re really sorry to hear about your experience and understand how frustrating this must be, especially when you’ve been dealing with ongoing service issues and difficulty reaching support. This is certainly not the level of service we aim to provide.
Please send us a direct message with your account details and contact number so we can escalate your concern to the relevant team and investigate what has been happening with your connection. We would appreciate the opportunity to look into this and assist you further.
Please send us a direct message with your account details and contact number so we can escalate your concern to the relevant team and investigate what has been happening with your connection. We would appreciate the opportunity to look into this and assist you further.
Net Nine Nine's replyOfficial
20 Mar 2026, 10:09 Our team will investigate the issue thoroughly to determine the cause of the disruptions. However, please note that compensation will not be provided in this instance. We appreciate your understanding and patience while we review the matter.
Net Nine Nine's reply20 Mar 2026, 10:09
Official
Our team will investigate the issue thoroughly to determine the cause of the disruptions. However, please note that compensation will not be provided in this instance. We appreciate your understanding and patience while we review the matter.