Bad support service

Net Nine Nine They have the worst support service, Tuesday after waiting in line for 45min final somebody answered, and told me they will refresh my line and everything will be normal but if it continues they will send out a technician to come replace my router cause maybe it’s outdated cause they see I’ve been calling alot having same problem every single month the same issues, told the agent I don’t mind buying myself a router if they can’t replace my current one, she told me it’s not necessary cause it’s there equipment and they will replace the router don’t know why I trusted them, I’ve been with iclix for many years, and yes I was paying alot but the service was great, Net nine nine introduced themself as they have the best fibre connection and best packages at a low cost I will saving alot of money from what I’ve been paying with iclix, I’ve been struggling since Wednesday they haven’t picked up my phone calls ever since, the automated system even advises you that it will call you back once an available agent is available, when it does still nobody answers, but when it comes to payment they are first to send out sms about my debit order. I’m really fed up with them, the sad part is everything in my home works via WiFi and nothing is working, the TVs,cameras WiFi lights and plugs. I will be making a change to another ISP, I’d rather pay alot and get good support then pay and get trash as if we bothering them.