Bad service with bad billing

Terrible service of the highest order.

My account was paid via card at your store in Westonaria on the 21 Jul. I then sent proof of payment to your support desk case #23508 which was un-necessary, guess what? my account still got suspend.

I had to call multiple times to your support desk, calls went un-answered, nothing new there.

Decided to go to your shop, my account was un-suspended 15 minutes later got suspended again.

This is utter nonsense.