BS
Bomikazi S

1 reviews | Active since Apr 2024

28 Apr 2024, 12:47

Bad service that is consistent. I feel that they will have a flexible system that will accommodate all paydays and also to detect if payments have been made way in advance. I pay inadvance so that I don't get inconvenienced because they payment will alre

Very poor service I have experienced month on month. I pay my account monthly on the 20th, come 26th my connections will be disconnected. They will send me an email saying they did not get payment. A normal EFT from one bank to another takes 24hrs.i make a card payment via their effective link that is "real time" i struggle even worse.

I am tired of this back and forth. I really need their wifi it helps connect every one but their service is so bad I am even considering getting another service provider. To this end from the 26th my services were disconnected when I sent them a request to reconnect they told me I am reconnected. I am so inconvenienced. They told me to log a ticket which will take me up to 72 hrs turnaround. I am already thinking that I will have the whole week without wifi.

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Replies (1)
Net Nine Nine
Net Nine Nine's reply28 Apr 2024, 13:02
Official
Hi Bomikazi. As mentioned to you in our conversation prior, our team is looking for innovative ways to improve our system and we thank you for raising your concerns around our billing department. Kindly note that your line has a fibre fault which we have logged a ticket for and you will be assisted within our 72 hour SLA period. Our support team will contact you shortly.