BAD SERVICE RECEIVED FROM NET NINE NINE KWAGUQA BRANCH BY WINNIE MABENA

I very disappointed with the service I received when visiting kwaguqa net nine nine, after waiting to be assisted in making a payment for over 20 minutes , there was a lady who was just sitting there and not calling for assistance and the office was just full of staff minding their own business.someone who arrived after me was assisted before me, I then went to the Consultant and ask why she don't call as the paper they plucked on the wall says" you must not come to the counter before you called." The lady told me she called which I told her I did hear her and told me it's not her fault if I didn't hear , I asked them all the staff said "she called "making noise. I asked to say why didn't she ask me as I was standing for a long time, she said is not her duty to ask me. She kept on making noise and I reprimanded her that she don't do that to customers and told me I am rude whilst she was the one rude, I even told her is not necessary for her to make noise at me cause I asked her politely. She told me I can even go report she don't care, by my look of eyes she is high cause her eyes are red( she smoke ****) she cant even controlled as the other landy(mandisa) tried to calm her down and offer me assistance, and it seem as if the whole staff there is taking **** they even drink during working hours. The girl's name is Winnie Mabena (Peace), not assuming what they do i normally see them, it's not for the first time being treated badly and I'm not happy and feel stupid by the employer.