LF
Lorraine F
1 reviews | Active since Sept 2022
27 Sept 2022, 20:51
Bad Service Provider 😭☹️😡💔
Worst fiber I saw their ad on Facebook then I said let me try it biggest mistake ever.I joined on 15 August 2022 till today I have never enjoyed even a day, always saying no internet connection and their technicians are struggling to find solutions. I have logged many calls with and they have never been resolved. Their customer service is very bad they forever lying they can't keep their promises.. I have never been so disappointed and defeated. I paid for services that I'm not getting Net 99 is a ****
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Replies (4)0
Replies (4)
Net Nine Nine's replyOfficial
28 Sept 2022, 10:51Hi there.
We are so sorry to hear that you've experienced such issues. We've taken this directly to our Support Team to look at this. There is a fibre fault on your line and we will be getting that seen to as soon as possible.
We're always ready to assist and while we're sorry to hear this has happened, we're grateful that you have brought this to our attention. We appreciate the opportunity to get this sorted out.
We are so sorry to hear that you've experienced such issues. We've taken this directly to our Support Team to look at this. There is a fibre fault on your line and we will be getting that seen to as soon as possible.
We're always ready to assist and while we're sorry to hear this has happened, we're grateful that you have brought this to our attention. We appreciate the opportunity to get this sorted out.
Net Nine Nine's reply28 Sept 2022, 10:51
Official
Hi there.
We are so sorry to hear that you've experienced such issues. We've taken this directly to our Support Team to look at this. There is a fibre fault on your line and we will be getting that seen to as soon as possible.
We're always ready to assist and while we're sorry to hear this has happened, we're grateful that you have brought this to our attention. We appreciate the opportunity to get this sorted out.
We are so sorry to hear that you've experienced such issues. We've taken this directly to our Support Team to look at this. There is a fibre fault on your line and we will be getting that seen to as soon as possible.
We're always ready to assist and while we're sorry to hear this has happened, we're grateful that you have brought this to our attention. We appreciate the opportunity to get this sorted out.
LF
Lorraine F's updateReviewer Update
28 Sept 2022, 11:27Your support team is useless especially Prudunce no customer service at all. Fibre fault on my line from August technicians comes but can't resolve it. I've called many times when I ask to speak to the manager they always make excuses saying they are in a meeting. They take my number promise to call back but nothing happens. Can the manager call me today because I need explanation as I want to take this matter further.
LF
Lorraine F's update28 Sept 2022, 11:27
Reviewer Update
Your support team is useless especially Prudunce no customer service at all. Fibre fault on my line from August technicians comes but can't resolve it. I've called many times when I ask to speak to the manager they always make excuses saying they are in a meeting. They take my number promise to call back but nothing happens. Can the manager call me today because I need explanation as I want to take this matter further.
LF
Lorraine F's updateReviewer Update
28 Sept 2022, 16:55It's now 5pm no one has bothered to call me back, is this how you conduct business?
LF
Lorraine F's update28 Sept 2022, 16:55
Reviewer Update
It's now 5pm no one has bothered to call me back, is this how you conduct business?
Net Nine Nine's replyOfficial
14 Feb 2023, 13:48Hi there Sabelo.
We are extremely sorry for the delayed response and if you are experiencing any further trouble, please reach out to us so we can assist right away.
We are extremely sorry for the delayed response and if you are experiencing any further trouble, please reach out to us so we can assist right away.
Net Nine Nine's reply14 Feb 2023, 13:48
Official
Hi there Sabelo.
We are extremely sorry for the delayed response and if you are experiencing any further trouble, please reach out to us so we can assist right away.
We are extremely sorry for the delayed response and if you are experiencing any further trouble, please reach out to us so we can assist right away.