Bad service, Poor communication, unresolved technical issues, unacceptable support response times

Net99 is currently deploying fibre in Itsoseng / Hebron (Mabibeng, North West), and the way this rollout is being handled from a customer service and support perspective is unacceptable.

I took the initiative to contact Net99 after receiving complaints from more than five customers in this area regarding technical issues, service outages, and general instability. These were not minor concerns, which makes the lack of response even more concerning.

I first contacted Net99 via their official WhatsApp support line on 4 December 2025 and followed up five separate times. As of 16 January 2026, there has been no response whatsoever.

Attempting to call the support and sales line offers no improvement. You are repeatedly told you are “first in line” and then left waiting for 20+ minutes without anyone answering. Having to wait that long on a sales line is frankly appalling and suggests serious operational issues.

This problem is not isolated to one individual. Multiple residents in the same deployment area are experiencing similar issues and the same lack of communication, pointing to a systemic failure rather than a one-off oversight.

Deploying fibre infrastructure without a functional customer support system is irresponsible. If Net99 cannot manage communication and responsiveness during deployment, it raises serious concerns about how faults, outages, and billing issues will be handled afterward.

This review is submitted under GoldenKen as part of an independent service quality assessment. Net99 needs to urgently address these failures before continuing further rollout in this area.