Bad Service

I paid on the 23rd of December and I have been given the runaround with the installation and only today I'm being told that the installation team has closed and will open on the 6th jan, I was assisted by a lady called Jane now she is nowhere to be found, i called the head office since Monday requesting a date for installation, they have been saying that the will escaled the matter to the installation team, I've been in contact with net 99 on Facebook the whole week the only thing they saying is we will get our team to contact you. Now they want me to wait another week, mind you I was not even told by them that the installation team have closed, a friend did. No communication from them non whatsoever. Bad service.