GL
GLORIA L
1 reviews | Active since Aug 2022
11 Sept 2026, 14:06
Bad service, delayed technician despatch
Their customer service was bad that I called them 3 times with my airtime running out and no one bothered to call me back.Its been 26hours without the internet connection yet no technician was despatched to my location. So exactly what would be the solution for me in this case as a customer who has been with net nine for 3years
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Net Nine Nine's replyOfficial
11 Sept 2026, 18:15Good day evening,
Thank you for sharing your experience. We sincerely apologise for the frustration caused by the loss of connectivity and the difficulty you experienced when trying to reach our support team.
We can confirm that there is currently a network disruption affecting the community of Kagiso. As this is an area-wide network issue, technicians are attending to the affected infrastructure rather than being dispatched to individual homes. Restoring service to the affected community remains our highest priority.
We also acknowledge your concern regarding the calls made using your own airtime and not receiving a callback. We understand how frustrating this is, particularly after being a Net Nine Nine customer for three years, and your feedback regarding the support experience has been noted.
Our technical team is working to restore connectivity as quickly as possible. Updates on the disruption and restoration progress will be communicated through our Network Status page.
Thank you for sharing your experience. We sincerely apologise for the frustration caused by the loss of connectivity and the difficulty you experienced when trying to reach our support team.
We can confirm that there is currently a network disruption affecting the community of Kagiso. As this is an area-wide network issue, technicians are attending to the affected infrastructure rather than being dispatched to individual homes. Restoring service to the affected community remains our highest priority.
We also acknowledge your concern regarding the calls made using your own airtime and not receiving a callback. We understand how frustrating this is, particularly after being a Net Nine Nine customer for three years, and your feedback regarding the support experience has been noted.
Our technical team is working to restore connectivity as quickly as possible. Updates on the disruption and restoration progress will be communicated through our Network Status page.
Net Nine Nine's reply11 Sept 2026, 18:15
Official
Good day evening,
Thank you for sharing your experience. We sincerely apologise for the frustration caused by the loss of connectivity and the difficulty you experienced when trying to reach our support team.
We can confirm that there is currently a network disruption affecting the community of Kagiso. As this is an area-wide network issue, technicians are attending to the affected infrastructure rather than being dispatched to individual homes. Restoring service to the affected community remains our highest priority.
We also acknowledge your concern regarding the calls made using your own airtime and not receiving a callback. We understand how frustrating this is, particularly after being a Net Nine Nine customer for three years, and your feedback regarding the support experience has been noted.
Our technical team is working to restore connectivity as quickly as possible. Updates on the disruption and restoration progress will be communicated through our Network Status page.
Thank you for sharing your experience. We sincerely apologise for the frustration caused by the loss of connectivity and the difficulty you experienced when trying to reach our support team.
We can confirm that there is currently a network disruption affecting the community of Kagiso. As this is an area-wide network issue, technicians are attending to the affected infrastructure rather than being dispatched to individual homes. Restoring service to the affected community remains our highest priority.
We also acknowledge your concern regarding the calls made using your own airtime and not receiving a callback. We understand how frustrating this is, particularly after being a Net Nine Nine customer for three years, and your feedback regarding the support experience has been noted.
Our technical team is working to restore connectivity as quickly as possible. Updates on the disruption and restoration progress will be communicated through our Network Status page.