RM
Relebogiledimpho M
1 reviews | Active since Dec 2024
13 May 2026, 15:39
Bad Service.
I am extremely disappointed and frustrated with the level of service I have received from Net 99.
Since Monday, I have been trying to get assistance regarding an issue with my WiFi connection. Certain apps are not connecting on my phone, both TVs, and my laptop, making the service almost unusable. Despite trying every possible communication channel, I have received absolutely no assistance.
I have:
Sent messages via WhatsApp Contacted them on Facebook Logged a support ticket Tried calling multiple times
Not a single meaningful response has been received.
What frustrated me even more is that I stayed on a call queue for 24 minutes, using my own airtime because their number is not toll-free. The moment a consultant finally answered, the call was immediately dropped as soon as I said “hello.” When I tried calling back, I was placed at the back of the queue again.
This level of customer service is completely unacceptable, especially for a company providing an essential service like internet connectivity.
I honestly did not want to take this matter to HelloPeter, but after being ignored on every platform, I feel like this is the only way left to get a response from Net 99.
I would appreciate urgent assistance and proper communication from the company.
Helpful (0)
Replies (5)0
Replies (5)
Net Nine Nine's replyOfficial
13 May 2026, 15:47Hi Relebogiledimpho, we sincerely apologise for the frustration and inconvenience you have experienced. We understand how upsetting it is to be without a stable connection, especially after making several attempts across multiple platforms without receiving the assistance you expected.We also apologise for the extended call waiting time and the dropped call after finally reaching an agent. We understand how disappointing this experience has been, particularly when using your own airtime to contact support. This is certainly not the level of service we aim to provide.Your concerns have been noted and escalated to the relevant support team for urgent attention and further investigation regarding the connectivity issues affecting your devices and applications.We truly appreciate your feedback, as it helps us improve both our communication and support processes. Thank you for bringing this matter to our attention, and once again, we sincerely apologise for the inconvenience caused.
Net Nine Nine's reply13 May 2026, 15:47
Official
Hi Relebogiledimpho, we sincerely apologise for the frustration and inconvenience you have experienced. We understand how upsetting it is to be without a stable connection, especially after making several attempts across multiple platforms without receiving the assistance you expected.We also apologise for the extended call waiting time and the dropped call after finally reaching an agent. We understand how disappointing this experience has been, particularly when using your own airtime to contact support. This is certainly not the level of service we aim to provide.Your concerns have been noted and escalated to the relevant support team for urgent attention and further investigation regarding the connectivity issues affecting your devices and applications.We truly appreciate your feedback, as it helps us improve both our communication and support processes. Thank you for bringing this matter to our attention, and once again, we sincerely apologise for the inconvenience caused.
Net Nine Nine's replyOfficial
13 May 2026, 15:49Hi Relebogiledimpho!
We sincerely apologise for the frustration and inconvenience caused by this experience. This is not the level of service we aim to provide. We have urgently escalated the issue to our support team so they can investigate the issue and assist in restoring your connection.
We sincerely apologise for the frustration and inconvenience caused by this experience. This is not the level of service we aim to provide. We have urgently escalated the issue to our support team so they can investigate the issue and assist in restoring your connection.
Net Nine Nine's reply13 May 2026, 15:49
Official
Hi Relebogiledimpho!
We sincerely apologise for the frustration and inconvenience caused by this experience. This is not the level of service we aim to provide. We have urgently escalated the issue to our support team so they can investigate the issue and assist in restoring your connection.
We sincerely apologise for the frustration and inconvenience caused by this experience. This is not the level of service we aim to provide. We have urgently escalated the issue to our support team so they can investigate the issue and assist in restoring your connection.
RM
Relebogiledimpho M's updateReviewer Update
13 May 2026, 15:55Thank you for the response.However, I am concerned because no one requested my contact details or account information, so I would like to understand how the matter was escalated and how the team intends to communicate with me regarding updates or resolution.At this stage, I still have not been contacted by anyone from Net 99 despite multiple attempts from my side through WhatsApp, Facebook, support tickets, and calls.Please can you confirm:
- What details you are using to identify my account
- How I will be contacted regarding this issue
- The turnaround time for resolving the matter
RM
Relebogiledimpho M's update13 May 2026, 15:55
Reviewer Update
Thank you for the response.However, I am concerned because no one requested my contact details or account information, so I would like to understand how the matter was escalated and how the team intends to communicate with me regarding updates or resolution.At this stage, I still have not been contacted by anyone from Net 99 despite multiple attempts from my side through WhatsApp, Facebook, support tickets, and calls.Please can you confirm:
- What details you are using to identify my account
- How I will be contacted regarding this issue
- The turnaround time for resolving the matter
Net Nine Nine's replyOfficial
14 May 2026, 08:39Hi Relebogiledimpho, kindly provide your ticket number, and our team will follow up and provide you with the current status of your ticket.
Net Nine Nine's reply14 May 2026, 08:39
Official
Hi Relebogiledimpho, kindly provide your ticket number, and our team will follow up and provide you with the current status of your ticket.
RM
Relebogiledimpho M's updateReviewer Update
14 May 2026, 18:34I am beyond frustrated with Net99 at this point. I have been trying to get assistance since Monday with absolutely no proper communication or resolution.After logging my issue, no ticket/reference number was sent to me, yet I am now being asked to provide one. How does a customer follow up on a fault when the company itself failed to issue the reference details?I have attached screenshots as proof of the communication and lack of assistance received. I am now even forced to put up my personal details publicly just to try and get help because there seems to be no other way to get hold of them.At this point, I honestly want to ask: is HelloPeter now the official means of communication with Net99? Because direct communication clearly does not work. Calls and messages go unanswered while customers are left without feedback or solutions.This level of service and lack of urgency is completely unacceptable. I need this matter resolved urgently, along with proper feedback and communication from the company.
*** /***
*** /***
RM
Relebogiledimpho M's update14 May 2026, 18:34
Reviewer Update
I am beyond frustrated with Net99 at this point. I have been trying to get assistance since Monday with absolutely no proper communication or resolution.After logging my issue, no ticket/reference number was sent to me, yet I am now being asked to provide one. How does a customer follow up on a fault when the company itself failed to issue the reference details?I have attached screenshots as proof of the communication and lack of assistance received. I am now even forced to put up my personal details publicly just to try and get help because there seems to be no other way to get hold of them.At this point, I honestly want to ask: is HelloPeter now the official means of communication with Net99? Because direct communication clearly does not work. Calls and messages go unanswered while customers are left without feedback or solutions.This level of service and lack of urgency is completely unacceptable. I need this matter resolved urgently, along with proper feedback and communication from the company.
*** /***
*** /***