TT
Thabo T
1 reviews | Active since Nov 2025
23 Nov 2025, 07:22
Bad service
I am very disappointed with the service I received from Net99. For the past 4-5 days my internet has been unreliable, with frequent disconnections and long periods of no network at all. Even after reporting the problem many times, the support team has not been helpful.
Customer service is slow to respond and often gives no clear answers. Technicians take too long to come out, and every time there is “maintenance” I am left without internet for days. This is very frustrating.
Net99 needs to improve their speed of service, and reliability.
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Thabo T's updateReviewer Update
23 Nov 2025, 08:10Net nine nine fiber
TT
Thabo T's update23 Nov 2025, 08:10
Reviewer Update
Net nine nine fiber
Net Nine Nine's replyOfficial
23 Nov 2025, 08:24Goo Morning Thabo,
Thank you for bringing this to our attention. It appears that your line may be experiencing a fibre fault. We have forwarded your details to our support team, and a technician will be dispatched to investigate the issue and restore your service. Our team will contact you shortly to guide you through the process.
Thank you for bringing this to our attention. It appears that your line may be experiencing a fibre fault. We have forwarded your details to our support team, and a technician will be dispatched to investigate the issue and restore your service. Our team will contact you shortly to guide you through the process.
Net Nine Nine's reply23 Nov 2025, 08:24
Official
Goo Morning Thabo,
Thank you for bringing this to our attention. It appears that your line may be experiencing a fibre fault. We have forwarded your details to our support team, and a technician will be dispatched to investigate the issue and restore your service. Our team will contact you shortly to guide you through the process.
Thank you for bringing this to our attention. It appears that your line may be experiencing a fibre fault. We have forwarded your details to our support team, and a technician will be dispatched to investigate the issue and restore your service. Our team will contact you shortly to guide you through the process.