Bad service

Net nine nine in kagiso is useless, bad customer service and unreliable. Their payments are through debits orders, they debited for December month on the 17th December 2022 come January I received calls saying I'm owing, I than told the lady I'm not owing it was paid for and she apologized and few days my internet was suspended I call and later provide proof of payment which was my bank statement. January 15th they didn't debit and they suspended my account like really, I called them they apologized and said they will investigate and connected me back now before the next debit no call nothing but I'm disconnected again. That's so bad thinking that we are supporting black developing businesses but no we are taken for a ride paying R499 a month.