Bad service

My WiFi has been off for exactly 24 hours. I started calling Net nine nine at 9am this morning. I was told my ticket will be logged and the turnaround time is 72 hours. I called again at 11:30 still no answer but being told there is an outage in my area. Called again at 14:00 because at this time in my area there is people using the same base provider as me that is up and running never had down time as I do. I called Net nine nine again at 15:30 still same response there is an outage in my area which doesn't make sense when I'm the only one down. Called again at 17:30 to be told that my ticket is logged and 72 hours is the response time for a technician. Now being down for 24 hours and not getting answer as too when I can expect my line to be up again is rather strange. Come the 1st a debit order will be running from my account for the full subscription amount yet it now being 20:50 and I'm still down by 8am tomorrow (Wednesday 28 August) I would then be without a paying subscription for 36 hours, will I get a credit no, will I be refunded the amount of airtime I spent to be calling in no. At one point I thought no maybe there is something wrong with my account let me call accounts and find out, to speak to a rude accounts lady with no customer service at all. If that call is listened to it will have a recording where I am still talking and she puts me in hold, music playing on my airtime. Not happy at all. The support agents all sound like a recording..A ticket has be logged with the SP and the turnaround time is 72 hours.