JM
JOHANNES M
1 reviews | Active since Nov 2019
15 Oct 2025, 09:41
Bad service
Good day
Kindly advise your Ga-Rankuwa staff to be professional they can’t open at 2 minutes past nine and tell us they want to hold a meeting and the lady who was assisting me asked me which package I m paying for and I told him 50/50 mbps and remember she is logged into my profile and she said I must pay R499 but I told her it suppose to be a pro rata and according to my calculations I suppose to be paying R270 and she said R277.8 please just try to advise stuff to be more professional as they are dealing with people and they must also put their operating hours by the door.
Helpful (0)
Replies (4)0
Replies (4)
Net Nine Nine's replyOfficial
15 Oct 2025, 09:47Hi Johannes, Thank you for bringing this to our attention. We sincerely apologise for your experience at our Ga-Rankuwa branch and for any inconvenience caused. Your feedback regarding professionalism, communication, and operating hours has been noted and will be addressed with the team to ensure better service going forward. Regarding your account and billing, we’ll review the details to confirm the correct pro rata amount and get back to you shortly. We truly appreciate your patience and for taking the time to share your concerns, it helps us improve.
Net Nine Nine's reply15 Oct 2025, 09:47
Official
Hi Johannes, Thank you for bringing this to our attention. We sincerely apologise for your experience at our Ga-Rankuwa branch and for any inconvenience caused. Your feedback regarding professionalism, communication, and operating hours has been noted and will be addressed with the team to ensure better service going forward. Regarding your account and billing, we’ll review the details to confirm the correct pro rata amount and get back to you shortly. We truly appreciate your patience and for taking the time to share your concerns, it helps us improve.
Net Nine Nine's replyOfficial
15 Oct 2025, 09:48Good day Johannes, we apologise for the unprofessionalism. Thank you for bringing this to our attention, we have escalated to the relevant department and this matter will be dealt with accordingly.
This is not the kind of service we aim to provide our clients, if you need any further assistance please feel free to reach out to us on any social media platform and we will gladly provide the necessary assistance.
This is not the kind of service we aim to provide our clients, if you need any further assistance please feel free to reach out to us on any social media platform and we will gladly provide the necessary assistance.
Net Nine Nine's reply15 Oct 2025, 09:48
Official
Good day Johannes, we apologise for the unprofessionalism. Thank you for bringing this to our attention, we have escalated to the relevant department and this matter will be dealt with accordingly.
This is not the kind of service we aim to provide our clients, if you need any further assistance please feel free to reach out to us on any social media platform and we will gladly provide the necessary assistance.
This is not the kind of service we aim to provide our clients, if you need any further assistance please feel free to reach out to us on any social media platform and we will gladly provide the necessary assistance.
JM
JOHANNES M's updateReviewer Update
15 Oct 2025, 19:32Good day
Please activate my account
Please activate my account
JM
JOHANNES M's update15 Oct 2025, 19:32
Reviewer Update
Good day
Please activate my account
Please activate my account
Net Nine Nine's replyOfficial
15 Oct 2025, 20:08Your line appears to be online and active. Kindly confirm that you are indeed connected
Net Nine Nine's reply15 Oct 2025, 20:08
Official
Your line appears to be online and active. Kindly confirm that you are indeed connected