GM
George M
1 reviews | Active since Aug 2013
13 Aug 2025, 12:57
Bad Service
We have been without connection since Sunday 10 August 2025. Call has been logged, no feedback given, only promises to say they are working on the issue. You can't pride yourself as being reliable when you are failing to resolve and communicate. Please fix our connection asap.
Helpful (0)
Replies (3)0
Replies (3)
Net Nine Nine's replyOfficial
13 Aug 2025, 13:08Hi George!
Being offline this long is completely unacceptable and we’re truly sorry for the silence and the delays. You deserve honest updates and a working connection, not empty promises. We’ve escalated this internally and will be following up until it’s fully resolved. Our support team will also be in touch with you soon to assist.
Being offline this long is completely unacceptable and we’re truly sorry for the silence and the delays. You deserve honest updates and a working connection, not empty promises. We’ve escalated this internally and will be following up until it’s fully resolved. Our support team will also be in touch with you soon to assist.
Net Nine Nine's reply13 Aug 2025, 13:08
Official
Hi George!
Being offline this long is completely unacceptable and we’re truly sorry for the silence and the delays. You deserve honest updates and a working connection, not empty promises. We’ve escalated this internally and will be following up until it’s fully resolved. Our support team will also be in touch with you soon to assist.
Being offline this long is completely unacceptable and we’re truly sorry for the silence and the delays. You deserve honest updates and a working connection, not empty promises. We’ve escalated this internally and will be following up until it’s fully resolved. Our support team will also be in touch with you soon to assist.
Net Nine Nine's replyOfficial
13 Aug 2025, 13:59Did they state if they were going to come back and sort out the exposed wires?
Net Nine Nine's reply13 Aug 2025, 13:59
Official
Did they state if they were going to come back and sort out the exposed wires?
Net Nine Nine's replyOfficial
13 Aug 2025, 15:05Thank you for the feedback. Please do not hesitate to reach out to us should you not receive call.
Net Nine Nine's reply13 Aug 2025, 15:05
Official
Thank you for the feedback. Please do not hesitate to reach out to us should you not receive call.