Bad service

Ever since we reactivated the net nine nine wifi connection at my home we have not had no joy in using it. When it comes to payment they receive it promptly but then the service is bad. We called the contact center and we were given a turn around time of 72hours to dispatch someone on Monday after three weeks of suffering still to no avail of assistance. When you drive around Kagiso you will find 5vans standing in one place people not going anything just chilling on their phones, they don't even give us reference numbers when we call in. But they will still expect us to pay month end.