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Ntombizethu N
1 reviews | Active since Aug 2017
14 May 2026, 11:25
Bad service
My network has been unstable from the 9th of May been calling until I run out of airtime, written to them on their socials told my router needs to be configured i must wait 72 hrs. They just don't care.
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Replies (3)0
Replies (3)
Net Nine Nine's replyOfficial
14 May 2026, 11:29Hi Ntombizethu,we understand your frustration regarding the ongoing instability since the 9th of May and the challenges you’ve experienced trying to get assistance.Please note that you are currently in communication with our team via Facebook DMs, where they will continue to assist you directly. The 72-hour timeframe applies specifically once a formal support ticket has been logged, as this allows our technical team time to fully investigate and resolve the fault.If a ticket has already been logged, our team will be able to provide you with the current status and further assist accordingly. We appreciate your patience and assure you that your case is being attended to.
Net Nine Nine's reply14 May 2026, 11:29
Official
Hi Ntombizethu,we understand your frustration regarding the ongoing instability since the 9th of May and the challenges you’ve experienced trying to get assistance.Please note that you are currently in communication with our team via Facebook DMs, where they will continue to assist you directly. The 72-hour timeframe applies specifically once a formal support ticket has been logged, as this allows our technical team time to fully investigate and resolve the fault.If a ticket has already been logged, our team will be able to provide you with the current status and further assist accordingly. We appreciate your patience and assure you that your case is being attended to.
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Ntombizethu N's updateReviewer Update
16 May 2026, 12:53My network is still unstable been a week today I'm being told to wait another 72hrs, I did not sign up for this. If I wasn't paying I wasn't gonna complain. Pls fix this I'm really getting tired of complaining. I'm writing here as I do get response my network is fixed for few hours then back to being unstable again.
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Ntombizethu N's update16 May 2026, 12:53
Reviewer Update
My network is still unstable been a week today I'm being told to wait another 72hrs, I did not sign up for this. If I wasn't paying I wasn't gonna complain. Pls fix this I'm really getting tired of complaining. I'm writing here as I do get response my network is fixed for few hours then back to being unstable again.
Net Nine Nine's replyOfficial
15 Jun 2026, 10:09Good morning,
Our technical team take up to 72 hours to resolve all open tickets. I understand that the timeframe is frustrating, but I assure you that our technical team work around the clock to reconnect all our valued clients.
Our technical team take up to 72 hours to resolve all open tickets. I understand that the timeframe is frustrating, but I assure you that our technical team work around the clock to reconnect all our valued clients.
Net Nine Nine's reply15 Jun 2026, 10:09
Official
Good morning,
Our technical team take up to 72 hours to resolve all open tickets. I understand that the timeframe is frustrating, but I assure you that our technical team work around the clock to reconnect all our valued clients.
Our technical team take up to 72 hours to resolve all open tickets. I understand that the timeframe is frustrating, but I assure you that our technical team work around the clock to reconnect all our valued clients.