TB
Thembani B
1 reviews | Active since Feb 2025
05 May 2026, 11:36
Bad customer service/nasty attitude
No signal from the 2nd.Ticket logged on 3rd till to date no Tech has contacted or any escalation process.Turnaround time to be evaluated for clients inconvenience instead of being told by Thato to find an alternative within 2-72hrs with a rude attitude addressing me as a client "AUSI" if u want to complain call 087,As a client I must figure out the rest of the number which I had to force it out to get.Sad part I was following up for my parents who are pensioners staying with grandchildren that are relying on the internet connection to get school work done 😢💔
Helpful (0)
Replies (4)0
Replies (4)
Net Nine Nine's replyOfficial
05 May 2026, 11:44Hi Thembani!
We are truly sorry for the experience you and your family have had especially considering the impact this has had on your parents and the children relying on the connection for schoolwork. This is not the level of service or professionalism we stand for. The delay in technician contact, lack of escalation and the manner in which you were addressed are all deeply concerning and we sincerely apologise. We have urgently escalated this matter to our senior support and technical teams for immediate attention. We will also be addressing the conduct of the agent involved. We appreciate you bringing this to our attention and would like the opportunity to resolve this as quickly as possible.
We are truly sorry for the experience you and your family have had especially considering the impact this has had on your parents and the children relying on the connection for schoolwork. This is not the level of service or professionalism we stand for. The delay in technician contact, lack of escalation and the manner in which you were addressed are all deeply concerning and we sincerely apologise. We have urgently escalated this matter to our senior support and technical teams for immediate attention. We will also be addressing the conduct of the agent involved. We appreciate you bringing this to our attention and would like the opportunity to resolve this as quickly as possible.
Net Nine Nine's reply05 May 2026, 11:44
Official
Hi Thembani!
We are truly sorry for the experience you and your family have had especially considering the impact this has had on your parents and the children relying on the connection for schoolwork. This is not the level of service or professionalism we stand for. The delay in technician contact, lack of escalation and the manner in which you were addressed are all deeply concerning and we sincerely apologise. We have urgently escalated this matter to our senior support and technical teams for immediate attention. We will also be addressing the conduct of the agent involved. We appreciate you bringing this to our attention and would like the opportunity to resolve this as quickly as possible.
We are truly sorry for the experience you and your family have had especially considering the impact this has had on your parents and the children relying on the connection for schoolwork. This is not the level of service or professionalism we stand for. The delay in technician contact, lack of escalation and the manner in which you were addressed are all deeply concerning and we sincerely apologise. We have urgently escalated this matter to our senior support and technical teams for immediate attention. We will also be addressing the conduct of the agent involved. We appreciate you bringing this to our attention and would like the opportunity to resolve this as quickly as possible.
Net Nine Nine's replyOfficial
05 May 2026, 12:45Our support team is still investigating and will reach out to you.
Net Nine Nine's reply05 May 2026, 12:45
Official
Our support team is still investigating and will reach out to you.
TB
Thembani B's updateReviewer Update
05 May 2026, 13:36Thank U for the quick response.A Tech just left our house and all is sorted and we are connected....Much appreciated 🙂👍
TB
Thembani B's update05 May 2026, 13:36
Reviewer Update
Thank U for the quick response.A Tech just left our house and all is sorted and we are connected....Much appreciated 🙂👍
Net Nine Nine's replyOfficial
05 May 2026, 13:38Thank you for the feedback.
Net Nine Nine's reply05 May 2026, 13:38
Official
Thank you for the feedback.